Client Analyst II - bswift

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide.

NOTE

This position is only open to candidates currently employed by bswift's Implementation team. Other applications will not be considered.

What You’ll Do

The Client Analyst II plays a critical role in delivering exceptional service to bswift clients and their employees, with a strong focus on creating raving fans. This role is responsible for maintaining client benefits websites, executing and documenting benefits-related processes, and providing day-to-day operational support to clients, their participants, and the bswift service center.

Essential Functions

• Provide ongoing service delivery to support client requirements and business needs
• Serve as first-level system support for assigned clients
• Maintain and update client benefits websites
• Perform ongoing audits and file reviews to ensure data integrity and accuracy
• Manage daily, weekly, and annual inbound and outbound file processing
• Research, analyze, and resolve participant cases and inquiries
• Execute client-specific reporting and support ACA processing activities
• Perform system testing to support bswift platform releases and annual enrollment activities
• Review release documentation to understand system changes and client impacts
• Execute operational processes as outlined in client Admin Guides
• Configure and test system functionality to meet client requirements for projects and enrollments
• Provide timely and accurate responses to client inquiries through research and analysis
• Perform billing-related tasks, including invoice generation, payment posting, and receivables reconciliation

Required Education and Experience

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience
• Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products
• Extensive experience working with databases, including data interpretation and manipulation
• Strong analytical and problem-solving skills with the ability to think creatively and independently
• Effective verbal and written communication skills to collaborate with clients and internal teams
• Experience with benefits administration systems, payroll systems, HRIS, or related software platforms

Preferred Education and Experience

• Prior experience supporting ACA processing
• Experience working in a client-facing, service-oriented environment
• Familiarity with benefits enrollment cycles and annual open enrollment support

Benefits of Working at bswift

• Comprehensive Health Benefits: Access to health, dental, and vision plans
• Competitive Compensation: Base salary range of $22-29/hr
• Remote first environment
• Retirement Savings Plans: Employer-sponsored retirement programs
• Professional Development and continuous learning resources
• Employee Wellbeing Initiatives