Senior Implementation Delivery Lead - bswift

About bswift

At bswift, we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits.

We are seeking a highly motivated and experienced Senior Implementation Delivery Lead to join our growing team and help deliver best-in-class benefits administration software and services to our clients.

What You'll Do

The Senior Implementation Delivery Lead is responsible for helping bswift meet and exceed client expectations throughout the implementation lifecycle. This role serves as a technical and functional subject matter expert, partnering with clients, internal stakeholders, and implementation teams to deliver successful implementations while ensuring a high level of client satisfaction.

This position requires strong consulting, project management, client relationship, and leadership skills. You will proactively identify risks, drive solutions, manage multiple implementation workstreams, and coach team members while maintaining excellence in delivery and client service.

Key Responsibilities

Implementation Leadership & Client Management

• Serve as the bswift technical and subject matter expert during implementation status meetings and other client-facing meetings.
• Manage client expectations by proactively anticipating challenges, communicating project status, and establishing realistic delivery timelines.
• Consult clients on industry best practices and recommend system and process improvements to support business objectives.
• Build and maintain strong client relationships while ensuring a positive implementation experience.
• Research and recommend system enhancements based on client needs and collaborate with Product Managers and Developers on enhancement specifications.

Implementation Delivery & Project Execution

• Own and manage multiple areas of client implementations, including system configuration, testing, auditing, COBRA/Direct Bill setup, employee communications, vendor integrations, data conversion, and payroll configuration.
• Monitor project progress to ensure milestones, deliverables, and deadlines are achieved.
• Collaborate cross-functionally with internal teams to ensure services are delivered accurately, efficiently, and on schedule.
• Identify project risks proactively and communicate concerns and mitigation strategies to the Implementation Delivery Manager.
• Research, troubleshoot, and resolve client inquiries related to system functionality, configuration, and process gaps.

Consulting & Continuous Improvement

• Stay current on benefits administration industry trends, emerging technologies, and implementation best practices.
• Recommend improvements to client delivery processes, implementation methodologies, and service models.
• Support process improvement initiatives that drive operational efficiency and enhanced client outcomes.
• Contribute to the continuous improvement of implementation tools, documentation, and standards.

Team Leadership & Development

• Coach and mentor Implementation Analysts to support successful project delivery and professional development.
• Provide guidance on implementation best practices, issue resolution, and client communication.
• Foster collaboration, accountability, and knowledge sharing across the implementation team.

What You Need to Succeed

Required Education & Experience

• Education: Bachelor’s degree in Business Administration, Human Resources, Information Systems, or a related field.
• Experience: 5+ years of client relationship management, consulting, and implementation experience.
• Domain Knowledge: Current or previous experience with benefits administration platforms, implementation processes, and methodologies.
• Project Management: Proven experience managing complex client implementations and multiple concurrent projects.
• Relationship Building: Demonstrated success developing and maintaining strong relationships with clients and brokers.

Skills & Abilities

• Excellent verbal and written communication skills with the ability to effectively engage technical and non-technical audiences.
• Strong customer service orientation with a commitment to delivering exceptional client experiences.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to navigate ambiguity and make sound decisions in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to guide others in resolving complex issues.
• Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, data analysis, and reporting.
• Proficiency in Microsoft Office applications (Word, PowerPoint, Outlook, Teams).
• Strong leadership, coaching, and mentoring capabilities.

Nice to Have

• Experience with benefits administration platforms and HR technology solutions.
• Prior experience leading implementation teams or mentoring junior team members.
• Knowledge of COBRA, Direct Bill administration, payroll integrations, and vendor connectivity processes.
• Experience working in a client-facing consulting or professional services environment.
• Project management experience and familiarity with implementation methodologies.

Work Schedule & Travel

• Standard working hours are 8am-5pm Central Time.
• Willingness and ability to travel as business needs require.