GRC Analyst - bswift

At bswift, we've been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We are seeking a motivated and detail-oriented GRC Analyst to join our Information Security team. This role supports governance, risk, compliance, and client assurance activities, serving as a key partner to Sales, Client Experience, Legal, Product, and Information Security teams.

Responsibilities

The GRC Analyst is responsible for supporting governance, risk, compliance, and client assurance activities. This includes responding to customer security inquiries, supporting audit and compliance efforts, and maintaining processes that support security and regulatory obligations.

Client Assurance & Security Questionnaire Management

• Serve as a primary point of contact for client assurance requests, including security questionnaires, due diligence inquiries, RFP security sections, SOC reports, bridge letters, penetration test summaries, and other security-related documentation.
• Review and respond to detailed client security questionnaires by interpreting requirements and providing accurate, defensible responses aligned with company policies and security practices.
• Partner with Sales, Client Experience, Legal, Product, and Information Security teams to gather information and respond to customer security inquiries within established service-level expectations.
• Utilize approved security questionnaire and AI-enabled response tools to draft and refine responses while ensuring accuracy, consistency, and appropriate disclosure of information.
• Support the development, maintenance, and continuous improvement of reusable security response content and documentation.

Risk, Compliance & Audit Support

• Support internal and external audits, including SOC 2 and other compliance assessments, by coordinating evidence requests and assisting with control documentation.
• Collect, organize, and maintain audit-ready evidence supporting compliance initiatives and recurring review activities.
• Assist with governance, risk, and compliance processes designed to maintain adherence to security frameworks, internal controls, and regulatory requirements.
• Support remediation efforts by tracking action items and partnering with stakeholders to ensure timely resolution of identified issues.

User Access Review Administration

• Own and execute recurring User Access Reviews (UARs) for critical systems and applications.
• Coordinate with system owners and managers to validate that user access remains appropriate and aligned with least-privilege principles.
• Collect, maintain, and organize evidence supporting access review activities.
• Track remediation actions resulting from access reviews and partner with business and technical stakeholders to resolve identified exceptions.

Contract Review & Cross-Functional Partnership

• Support the review and negotiation of customer security addenda, contract language, and redlined security requirements.
• Partner with Legal and Information Security stakeholders to evaluate proposed contractual obligations and recommend appropriate revisions.
• Serve as a trusted advisor to internal business teams by providing guidance related to security controls, compliance requirements, and customer assurance requests.

Continuous Improvement

• Identify and implement opportunities to improve processes, documentation, automation, and reporting across the Governance, Risk, and Compliance program.
• Participate in broader governance and risk initiatives as security processes mature and become more automated.
• Contribute to ongoing program enhancement efforts that improve operational efficiency, consistency, and overall customer experience.

Requirements

• Bachelor’s degree in Cybersecurity, Information Systems, Business Administration, Risk Management, Accounting, or a related field, or an equivalent combination of education and work experience.
• Two (2) or more years of experience in information security, IT audit, governance, risk and compliance (GRC), security compliance, client assurance, or a related discipline.
• Working knowledge of information security and compliance concepts including:
  • SOC 2
  • Access Management
  • Least Privilege
  • Segregation of Duties
  • Disaster Recovery
  • Data Protection
  • Security Testing and Controls
• Experience interpreting questionnaires, gathering information from stakeholders, and preparing accurate and professional responses.
• Strong written communication skills with the ability to explain technical and compliance concepts to both technical and non-technical audiences.
• Exceptional attention to detail and the ability to manage multiple priorities and deadlines simultaneously.
• Strong organizational, documentation, and follow-up skills.
• Demonstrated initiative, accountability, and willingness to learn new technologies, products, and security requirements.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Excellent interpersonal and collaboration skills.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Teams.
• Ability to work independently while effectively partnering across departments.

Preferred Qualifications

• Experience completing customer security questionnaires, due diligence requests, or security sections of RFPs.
• Experience supporting SOC 2 audits, IT audits, or compliance assessments.
• Experience administering access certification or user access review programs.
• Experience reviewing security contract language, security addenda, or contract redlines in partnership with Legal teams.
• Familiarity with GRC and security questionnaire management platforms such as SecurityPal, Archer, OneTrust, MetricStream, or similar tools.
• Background in IT audit, SOC auditing, risk management, compliance, or related disciplines.
• Experience in SaaS, healthcare technology, benefits administration, financial services, or other highly regulated industries.
• Relevant certifications such as CISA, CRISC, Security+, CISSP, or similar credentials.

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: Your work directly contributes to transforming how organizations approach benefits administration and client engagement.