Employee Benefits Advocate (Remote) - Businessolver

Businessolver has been delivering market-changing benefits technology and services since 1998, supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

Right Pay. Right Company. Right at Home!

• 100% Remote - Work & Train from Your Home
• Available 8-hour shifts are Monday - Friday, between 10 AM - 7:00 PM CST
• Start Date: November 2nd or December 7th
• Pay: $20/hour

We are seeking full-time Employee Benefits Advocates to support our clients by taking calls regarding employee benefit enrollment. This is a meaningful role where you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

The Details

• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly
• Must be a resourceful and creative problem solver who can work with members of the team to find solutions
• Ensure compliance in all areas of processing, completing all transactions timely and accurately
• Take accountability for the entire process from receipt of work to resolution
• Work under general supervision following established procedures

What You Need to Make the Cut

• Prior benefit administration, insurance brokerage, or insurance provider experience is preferred but not required
• Service Center and/or Customer Service Experience is Required
• Strong customer-centric mindset
• Must be comfortable with technology – we are a technology company!
• Competitive, team player who strives for excellence
• Strong interpersonal skills to find success in every opportunity
• Exceptional phone etiquette and communication skills

We Require that You Have

• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
• Ethernet Cable Connection Highly Recommended

Training

Businessolver will provide a comprehensive training program prior to “going live” - this includes virtual classroom training, self-guided e-learning, and job shadowing. All training sessions are mandatory and will be completed from the convenience of your home office.

Initial Training Schedule:

• First week: Monday - Friday, 9 AM - 6 PM CST
• Remaining Five weeks: Monday - Friday, 8 AM - 5 PM CST

Please Note

Planned time off may be restricted during our peak Annual Enrollment period (October through December). Availability during this timeframe is an essential requirement of the role. Member Advocates will have Christmas Day & New Year's Day off, with an early release at 2 PM CST on Christmas Eve. Monday, December 18th - Thursday, December 31st will be regular training/working hours & attendance is mandatory.

Equal Opportunity at Businessolver

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.