Solutions Engineer (AI/ML) - South East US Region

About The Role

As a Solutions Engineer at Buzz Solutions, you will play a pivotal role in driving the adoption of our AI-powered solutions, PowerAI and PowerGUARD, within the electric utility sector. This role combines pre-sales technical consulting (60%) and post-sales customer enablement (40%), ensuring a seamless experience from initial engagement through solution adoption across AI/ML-based projects.

This is a high-impact role for someone who thrives on solving complex problems, loves working directly with customers, and enjoys strategic thinking and hands-on execution. You will be the face of Buzz Solutions for some of the nation’s largest utilities, guiding them through adopting and integrating our AI solutions. You will engage in deep business and technical discovery, creatively position our value in their workflows, and collaborate closely to maximize customer success.

Key Responsibilities

• Gather customer requirements to understand and document client needs and technical challenges.
• Architect and demonstrate AI/ML-powered solutions that meet client requirements, including computer vision, data ingestion, analytics, and API integrations.
• Collaborate closely with Account Executives to strengthen relationships and drive new business by leading the RFI/RFP process.
• Lead the design and deployment of end-to-end ML and computer vision workflows and solutions for utility clients and their use cases.
• Collaborate with customer technical teams during deployment to ensure seamless integration, guide best practices, and optimize solutions for long-term success.
• Complete Vendor Security Audits required by clients to ensure compliance with industry standards.
• Answer technical questions from clients regarding technology architecture, features, and solutions.
• Create compelling demos, visualizations, and technical presentations that communicate the value of the AI-driven platform to both technical and non-technical audiences.
• Provide comprehensive training sessions with clients, both virtually and onsite.
• Contribute to successfully implementing and integrating solutions into clients’ production workflows.

Travel Requirements

• Periodic travel to client locations and industry events (frequency and duration vary based on project requirements).
• Primarily domestic travel within the U.S., with occasional international trips.
• Flexibility for occasional short-notice travel to meet client and project deadlines.
• All travel expenses (transportation, accommodation, and meals) are covered by the company.
• A valid passport and the ability to obtain international travel visas are required.

Minimum Qualifications

• 5+ years of experience in a solutions engineering or sales engineering role, ideally supporting AI/ML or data-driven software products.
• Proven track record of building and operationalizing AI/ML workflows and solutions.
• Strong understanding of AI/ML concepts, including neural network architectures and convolutional neural networks (detection, segmentation, and classification-based supervised learning).
• High-level proficiency with business software and CRM systems (e.g., HubSpot, Microsoft Office Suite, presentation tools).
• Working knowledge of cybersecurity and information security standards, including ISO 27001 and SOC 2.
• Proven ability to build and strengthen customer relationships through technical discovery and solution adoption.
• Excellent verbal and written communication skills to articulate complex technical concepts to diverse audiences.
• Experience with scripting or automation (e.g., Python, VBA) to improve efficiency and productivity.

Bonus Skills

• Experience selling, purchasing, or integrating Esri products like ArcGIS.
• Experience working in the electric utility or power engineering industry.
• Prior experience as a field technician or field engineer in the utility industry (e.g., substation technician, utility inspector, or lineman).