Technical Customer Success Manager - AMER

About the Role

Camunda is looking for a Technical Customer Success Manager - AMER to play a crucial hybrid role, blending the strategic relationship building of a Customer Success Manager (CSM) with the deep technical expertise of a Technical Account Management (TAM). Working within a pooled team structure, you'll be assigned tasks across a diverse customer base, leveraging your specialized skills to maximize customer impact. In this role, you will be a trusted advisor, providing both strategic and technical guidance on process orchestration projects.

What You'll Be Doing

• Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
• Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
• Curate a tailored success path by understanding customer stakeholders, business goals, use cases, and success measures.
• Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
• Collaborate with Consulting, Support, and Engineering teams on product and support-related issues.

What You Bring

Must-Haves

• 2 - 3 years of experience in a similar role with customer success, technical account management, or solutions engineering.
• Strong understanding of high-level software development, cloud computing, and DevOps concepts.
• Advanced communication skills to articulate complex concepts clearly to diverse audiences.
• Ability to lead and navigate conversations with both technical and business stakeholders.
• Proven aptitude for strategic thinking, problem-solving, and tailoring software solutions to meet customer needs.

Nice-to-Haves

• Experience in enterprise technology architectures and understanding state-of-the-art solution architectures and their associated paradigms (e.g., microservices, event-driven architectures, Kubernetes-based deployments).
• Relevant industry certifications, such as Kubernetes (CKAD/CKA), cloud certifications (e.g., AWS Solutions Architect, Azure Solutions Architect), or similar.
• Experience leading complex customer projects, including capturing data such as project use cases, milestones, known risks, and customer KPIs to allow proactive engagement.

What We Have to Offer

• Compensation: Competitive base salary plus variable compensation, backed by equity through our Virtual Stock Option Plan (VSOP).
• Remote & Flexible: Fully remote setup with a home office budget, co-working space support, and flexible time off.
• In-Person Connection: Annual team kickoffs, offsites, and meetup budgets.
• Health & Wellbeing: Locally tailored healthcare, Modern Health for mental wellbeing, and a Live Well Lifestyle Spending Account.
• Financial Security: Retirement and pension plans, plus life and disability insurance where relevant.
• Professional Growth: Up to $/€/£1,000 per year for self-driven learning, certifications, courses, and books.