Associate Linux Support Engineer - Canonical

About the Role

Canonical is hiring an Associate Support Engineer to support the technical needs of customers leveraging Ubuntu and open-source products. This is a hands-on role for an engineer with a passion for Linux and open-source technologies to work with industry experts in a globally distributed environment.

Key Responsibilities

• Provide technical support for customers via telephone, email, and web.
• Own and manage support cases from problem qualification to full resolution.
• Act as an internal customer advocate, ensuring timely updates and SLA compliance.
• Contribute to and maintain the knowledge base.
• Draft and distribute technical notices for internal and external communication.
• Understand the Ubuntu development process to set accurate customer expectations.
• Participate in a regular weekend working rotation.
• Maintain regular communication with a globally distributed team.

What We Are Looking For

• Exceptional academic track record (High School and University).
• Undergraduate degree in a technical subject (Computer Science, MIS, Electrical Engineering, etc.) or a compelling alternative path.
• Experience with Linux troubleshooting (logs, stack traces, configuration files).
• Knowledge or hands-on experience in at least two of the following:
  • Linux server administration
  • Programming fundamentals (bash, Perl, Ruby, Javascript, C/C++, Go)
  • Networking (bonding, firewalling, bridging, switching, MTU)
  • Virtualization/Cloud computing concepts
• Strong written and verbal English communication skills.
• Ability to travel internationally twice a year for company events (up to two weeks).

Nice-to-Have Skills

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare).
• Experience with other open-source desktop technologies.
• Active contribution to open-source projects, forums, or code.

Benefits

• Distributed work environment with twice-yearly in-person team sprints.
• Personal learning and development budget of $2,000 USD per year.
• Annual compensation review and performance-driven bonus/commission.
• Comprehensive leave policies (holiday, maternity, paternity).
• Employee Assistance Programme and travel perks for company events.