Dedicated Linux Desktop & Devices Support Engineer, Singapore - Canonical

About the Role

Canonical is seeking a passionate Linux Engineer/Administrator to provide world-class technical support for our Ubuntu desktop and server stack. You will own customer cases from qualification to resolution, acting as a technical expert and service-oriented professional.

Key Responsibilities

• Investigate, research, and resolve complex customer issues within the Canonical product portfolio.
• Manage support cases according to Service Level Agreements (SLA) to ensure high customer satisfaction.
• Engage directly with customers via phone, ticketing systems, and remote sessions.
• Participate in a regular weekend working rotation.
• Contribute to and maintain the internal knowledge base.
• Understand the Ubuntu development process to accurately set customer expectations regarding fix timelines.

What We Are Looking For

• Professional written and spoken English with excellent presentation skills.
• Exceptional academic track record (high school and university).
• Undergraduate degree in a technical subject or a compelling narrative of an alternative path.
• Proven experience with Linux troubleshooting (logs, stack traces, configuration files).
• Experience with Linux integration (authentication/directory services, network file systems).
• Ability to navigate OS and application-level bugs and determine appropriate escalation paths.
• Programming fundamentals in any language.
• Ability to travel internationally twice a year for company events (up to two weeks).
• Strong customer support background with an empathetic, professional communication style.

What We Offer

• Distributed work environment with twice-yearly in-person team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and performance-driven bonuses.
• Comprehensive benefits including holiday leave, maternity/paternity leave, and Employee Assistance Programme.
• Travel perks including Priority Pass and long-haul upgrades for company events.