Graduate Customer Success Manager - Canonical

The Role

Customer success is a strategic department at Canonical focused on reducing churn, facilitating product adoption, and supporting account expansion. As a Graduate Customer Success Manager, you will build trust with customers, understand their objectives, and help them navigate Canonical's vast product portfolio.

This is an entry-level position within the CSM organization, primarily focusing on the Tech segment and store customers, while managing an assigned portfolio. You will ensure the best user experience through problem-solving, onboarding, and enablement.

What You Will Do

• Support: Resolve customer ticket requests and enrich documentation for problem-solving, Q&A, and onboarding.
• Engagement: Drive campaigns targeting multiple customers through digital touch-points.
• Onboarding: Introduce new customers to products including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, and Kubernetes.
• Strategy: Collaborate with Sales and Support to deliver engagement plans that fulfill customer objectives.
• Feedback: Identify high-potential and high-risk customers and relay feedback to the product team.

What We Are Looking For

• Customer-facing experience.
• An empathetic individual with a natural drive to help others.
• Passion for technology, infrastructure, and Ubuntu.
• Excellent presentation and organizational skills.
• A team player capable of interacting with all internal departments.
• Bonus: Proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian is highly valued.

What We Offer

• Distributed work environment with twice-yearly in-person team sprints.
• Personal learning and development budget of $2,000 per year.
• Performance-driven annual bonus and annual compensation reviews.
• Comprehensive benefits including holiday leave, maternity/paternity leave, and an Employee Assistance Programme.
• Opportunities for international travel to meet colleagues.

About Canonical

Canonical is a pioneering tech firm and the publisher of Ubuntu. We are a remote-first company since 2004, fostering a diverse, global workplace that values excellence and innovation.