Linux Desktop Support Associate - Canonical

About the Role

This is an opportunity for a prospective Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical. You will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events.

Key Responsibilities

• Empathetic Engagement: Partner directly with customers across remote sessions, ticketing, and live conversations to resolve technical roadblocks.
• Collaborative Problem Solving: Work with internal engineering teams to bridge the gap between complex code fixes and real-world customer satisfaction.
• True Ownership: Manage support cases with personal integrity, ensuring commitments are honored and expectations are communicated transparently.
• Ubuntu Lifecycle Guidance: Develop a rich understanding of the Ubuntu development process to provide human context regarding engineering timelines.
• Knowledge Advocacy: Author and maintain accessible knowledge base articles to elevate the open-source community.
• Operational Reliability: Participate in a regular weekend working rotation to maintain high-touch continuity of care.

What We Are Looking For

• Communication Excellence: Exceptional written and spoken English with the ability to convey technical complexity clearly.
• Soft-Skill Edge: Emotional intelligence to navigate high-stakes technical situations with composure.
• Academic Dedication: Exceptional academic track record from both high school and university.
• Educational Background: Undergraduate degree in a technical subject or a compelling narrative about your alternative path.
• On-Site Leadership: Based in our London, UK office, serving as a key technical support resource for local teams.
• Linux & Cloud Familiarity: Solid foundation in Linux systems with exposure to:
  • Virtualization & Cloud: KVM or OpenStack.
  • Containers: Docker, LXD/LXC, or Kubernetes.
  • Storage: Block, object, and network storage.
  • Networking: Bonding, firewalls, bridging, switching, or MTU tuning.
• Analytical Curiosity: Strong troubleshooting mindset; ability to parse logs and identify OS/application-level bugs.
• Development Fundamentals: Basic programming logic to help parse code and collaborate with engineering.

What We Offer

• Distributed work environment with twice-yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and performance-driven bonuses.
• Comprehensive benefits including holiday leave, maternity/paternity leave, and Employee Assistance Programme.
• Travel opportunities to meet global colleagues.