Software Engineer - L3 Support

About the Role

Canonical is seeking a Software Engineer for L3 Support to work on Linux-based infrastructure and applications. You will tackle critical issues across the entire stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph), networking (OVS/OVN), OpenStack, and Kubernetes.

This role requires deep technical troubleshooting, upstream bug fixing, and the ability to work productively at any level of the stack, including the kernel.

Key Responsibilities

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open-source software.
• Develop bug fixes, backport patches, and collaborate with upstream communities for inclusion.
• Maintain close working relationships with Field, Support, and product engineering teams.
• Review code produced by other engineers.
• Participate in team discussions to improve processes, tools, and documentation.
• Maintain clear, technical, and concise communications.
• Travel internationally up to 10% of the time for team meetings and events.

What We Are Looking For

• Exceptional academic track record in Computer Science, STEM, or a related field.
• Strong experience with Linux and open-source software.
• Proficiency in at least one of: Python, Go, C, or C++.
• A drive to learn unfamiliar technology and deep-dive into difficult issues.
• Willingness to travel up to 4 times a year for internal events.

Nice-to-Have Skills

• Interest or experience in: Ubuntu Linux (kernel/userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, or Debian packaging.
• Strong soft skills: curious, flexible, articulate, and self-motivated.

Benefits

• Distributed work environment with twice-yearly in-person team sprints.
• Personal learning and development budget of $2,000 USD per year.
• Annual compensation review and performance-driven bonus.
• Comprehensive benefits including holiday leave, parental leave, and wellness platforms.
• Travel opportunities for team events with upgrades for long-haul flights.