Software Support Engineer - Canonical

About the Role

Canonical is seeking a Software Support Engineer to join our global engineering team. You will work across the full Linux-based infrastructure stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph), networking (OVS/OVN), OpenStack, and Kubernetes. This role is critical to the success of our enterprise customers, requiring you to troubleshoot complex issues and contribute upstream bug fixes.

Key Responsibilities

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, and Kubernetes.
• Develop, backport, and submit bug fixes to upstream projects.
• Maintain close collaboration with Field, Support, and Product Engineering teams.
• Participate in upstream open source communities.
• Review code produced by other engineers.
• Communicate technical solutions clearly and concisely.
• Travel internationally up to 10% of the time for team meetings and events.

Required Qualifications

• Exceptional academic track record in Computer Science, STEM, or a related field.
• Strong experience with Linux and open source software.
• Proficiency in at least one of: Python, Go, C, or C++.
• A drive to learn unfamiliar technologies and deep-dive into difficult technical issues.
• Willingness to travel up to 4 times a year for internal events.

Nice-to-Have Skills

• Experience or interest in: Ubuntu Linux (kernel/userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, or Debian packaging.
• Strong soft skills, including being articulate, flexible, and self-motivated.

Benefits

• Distributed work environment with twice-yearly in-person team sprints.
• Annual personal learning and development budget of $2,000 USD.
• Annual compensation reviews and performance-driven bonuses.
• Comprehensive benefits including holiday leave, parental leave, and wellness platforms.
• Travel opportunities for team events with Priority Pass and travel upgrades.