Territory Sales Manager, Cleveland - ChowNow

About ChowNow

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support thousands of restaurants across North America, helping process over $1B in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated third-party delivery app fees.

About the Position

As a Territory Manager, you will be a key strategic contributor selling to independent restaurants in person. You will take ownership of revenue generation, turn qualified leads into opportunities, and manage your pipeline. You will qualify and establish a book of business from partner and inbound leads while also developing an outbound and referral strategy to close new sales opportunities.

You will collaborate with your peers and manager to become proficient in our Value Selling methodology, establishing yourself as a thought leader in the restaurant technology space to help restaurateurs improve their business using the ChowNow platform.

Note: This position requires regular travel throughout an assigned territory (approximately 60% of work time or 3 days a week). Employees must possess a valid driver's license, maintain an acceptable driving record, and have access to a reliable, insured vehicle.

What Success Looks Like

Within 30 Days You’ll:

• Complete Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Deeply understand our customers, their needs, and how our product adds differentiated value
• Learn best practices by working with top producers
• Develop a territory plan for outbound prospecting
• Confidently run in-product web demos for a variety of audiences

Within 60 Days You’ll:

• Drive your own deals through a full-cycle, outside sales funnel from qualifying to close
• Own and manage relationships, nurturing leads and building a referral network
• Prioritize strategic opportunities and resources to maximize output
• Use reports and dashboards in Salesforce (SFDC) to evaluate your pipeline and KPIs
• Hit and exceed your quota targets

Within 90 Days You’ll:

• Shape, iterate, and scale our sales strategy, taking initiative to improve team practices, tools, and content
• Audit your pipeline with your manager using coaching and data-driven insights
• Share best practices with peers across the team
• Complete a minimum of 45 restaurant drop-ins per week
• Hit and exceed quota targets

Qualifications

• 3+ years of consistent over-achievement in outside/field sales
• Genuinely curious about people, local restaurants, and food trends
• Proven ability to build lasting relationships that yield regular referrals
• Strong competitive drive combined with receptiveness to feedback and coaching
• Deep knowledge of competitive landscapes and market trends in SMB or restaurant tech
• Fast learner when it comes to sales processes and software tools (Salesforce)
• Thrives in a fast-paced sales culture and adapts quickly to change

Benefits & Perks

• Estimated On Target Earnings (OTE): $130,000 - $144,000 (depending on experience and location)
• Comprehensive medical, dental, and vision coverage
• Mental health and wellness programs
• Unlimited Paid Vacation
• 7 weeks of baby bonding time for new parents; 8 weeks of paid pregnancy leave
• 401(k) matching
• Employee Stock Incentive Plan
• Employer-contributing student loan assistance or continuing education reimbursement
• Ongoing training and clear career growth paths