District Onboarding Manager - ClassDojo

About ClassDojo

ClassDojo's goal is to give every child on Earth an education they love.

We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-12 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of just around 200 people. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large-scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more.

Role Overview

As a District Onboarding Manager on the Success and Implementation team, your goal is to deliver projects on time, error-free, and in alignment with our district partners’ vision. As district partners sign on to work with ClassDojo, you’ll be the first point of contact with district leaders to help them bring ClassDojo at scale across all of their schools.

You understand how to take high-level district goals, time frames, and distinct needs and translate them into project timelines, professional development recommendations, and communication plans to support mid-size and large districts. You track progress utilizing a combination of timelines and data to determine next steps and intervention plans to ensure a smooth roll-out and set the stage for high levels of product adoption. You’ll work with district partners looking to roll out ClassDojo district-wide and manage a portfolio of ~30 projects at a time.

Responsibilities

• Oversee and project manage the district onboarding process.
• Ensure district projects are on track by collaborating cross-functionally with stakeholders such as technical implementation leads, training team, account executives, product, and support.
• Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders.
• Create internal and external project plans aligned with customer goals.
• Create professional development plans and roll-out strategies that drive high adoption and implementation milestones.
• Own all external and internal communication: project status updates, proactively identifying risks and issues, and escalating early and often with all project team members and executive stakeholders as needed.
• Understand ClassDojo’s products and services and strategically educate and guide customers to get the most out of their experience.
• Work with the broader success and implementation team to continuously build and iterate on efficient systems and processes.

Requirements

• 2+ years of project management experience in a SaaS environment.
• Proven ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy.
• Strong written and verbal communication skills.
• High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
• Experience working on cross-functional projects with multiple internal stakeholders.
• Experience in EdTech, working with K-12 schools and districts, and/or working on products for kids or educators.
• Ability to learn new technology and products quickly.
• Familiarity with organization tools such as Asana, Smartsheet, Salesforce, Google Sheets/Excel, or Notion.

Bonus Qualifications

• Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe).
• Experience in high-growth organizations.
• Experience working in a customer-facing capacity with K-12 district leaders and/or working directly in a district setting.

Location & Working Hours

ClassDojo is a distributed company. We hire regardless of location, as long as you are willing to maintain significant working hours overlap with one of the Americas time zones.