Onboarding Coach - LATAM

About the Role

As an Onboarding Coach at Cloudbeds, you will play a vital role in bringing our motto “more reservations, happier guests” to life. You will act as a trusted advisor to our clients, training them on our system and tailoring the experience to fit their specific hospitality business needs. Your goal is to ensure that by the end of the onboarding process, clients have a complete understanding of and confidence in using the Cloudbeds platform.

How You'll Make an Impact

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

What Sets You Up for Success

• Experience: 1+ years of hospitality experience (e.g., Front Desk, Revenue Manager) and 2+ years of relevant industry experience in customer-facing roles.
• Communication: Native or fluent in both English and Spanish (Portuguese is a plus). You possess an empathetic, customer-focused approach.
• Skills: Ability to manage multiple projects or accounts with strong organizational and proactive skills.
• Collaboration: Ability to synthesize feedback for internal teams and share customer insights across departments to drive alignment.
• Empowerment: A passion for helping clients become self-sufficient during onboarding and beyond.

Why Cloudbeds?

Cloudbeds is transforming the hospitality industry with a unified platform powering hotels across 150 countries. We are a remote-first team of 650+ members across 40+ countries, recognized as a leader in hotel management software by the HotelTechAwards and Deloitte Technology Fast 500.

Benefits

• Remote-first, remote-always culture.
• PTO in accordance with local labor requirements.
• Fully paid parental leave.
• Home office stipend based on country of residency.
• Professional development via Cloudbeds University, including manager training and upskilling.

Note: Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship.