Website Onboarding Specialist - Thailand

About Cloudbeds

At Cloudbeds, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team.

We are looking for a Website Onboarding Specialist to join our Website Services Team. In this role, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.

Working hours: 9:00 AM to 6:00 PM Thailand Local Time (2:00 AM to 11:00 UTC)

What You Will Do

• Conceptualize and build high-quality, professional hospitality websites using a consultative approach through our in-house website builder
• Manage website onboarding projects and service delivery timelines across multiple accounts
• Maintain records and upkeep task management systems related to website service delivery
• Communicate directly with customers through video calls, emails, and voice calls
• Collaborate with a team of website designers to deliver websites on time
• Assist with website service scoping and answer questions from potential customers
• Investigate website errors, research solutions, and suggest service improvements
• Manage internal escalations and coordinate with internal teams to resolve customer concerns
• Use graphic design tools to create visual elements aligned with customer branding
• Research and develop content efficiently to build websites quickly
• Handle customer complaints and provide genuine, problem-solving customer service
• Stay up to date with website trends and development techniques to maximize consumer engagement
• Handle multiple deadline-driven pressures and contribute to process improvement projects

Key Competencies

• Creative, with a keen eye for design and high attention to detail
• Ability to effectively execute and manage several website projects in a timely manner
• Strong written and verbal communication skills with high emotional intelligence and empathy for customers
• Able to lead and collaborate with a diverse, multi-personality team
• Highly organized, proactive self-starter who thrives under results-driven pressure
• Open to general changes, process updates, and continuous improvements

What You'll Need

• 1+ years of Website Design and Development experience preferred
• 1+ years of HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with Content Management Systems (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English proficiency
• Background in customer service or professional services onboarding
• Excellent problem-solving skills and emotional management
• Excellent internet/Wi-Fi connection

Perks & Benefits

• Remote-First, Remote Always work culture
• Paid Time Off (PTO) in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses via Cloudbeds University