Presales Customer Engineer, Enterprise - Cloudflare

About the Role

As a Customer Engineer (CE) at Cloudflare, you are the core driver of our technical go-to-market strategy. You will act as a trusted technical advisor and primary architect, guiding enterprise clients from initial pre-sales validation through onboarding, deployment, and lifecycle expansion. This is a quota-carrying role that leverages AI-augmented workflows to focus on high-value architectural design.

Key Responsibilities

• Technical Validation: Lead deep-dive discovery, map complex infrastructure (DNS, CDN, Zero Trust, Network Security, Workers), and scope Proof of Concepts (PoCs).
• Customer Adoption: Design migration blueprints and serve as the primary technical contact for enterprise clients to ensure rapid time-to-value.
• Commercial Accountability: Carry a variable quota tied to new business and account growth; lead technical QBRs to demonstrate ROI to C-level stakeholders.
• Trusted Advisory: Maintain long-term relationships with key stakeholders, providing thought partnership on security posture and deployment strategy.
• AI Orchestration: Utilize AI agents and LLMs to automate routine tasks like security questionnaires and documentation, allowing more time for strategic advisory.
• Education: Partner with enablement teams to build technical resources, SOPs, and best practices.

Qualifications

• Experience: Proven track record in a customer-facing technical role (Solutions Engineering, Sales Engineering, or Technical Account Management).
• Architectural Mindset: Ability to whiteboard and articulate complex network and security architectures.
• Technical Breadth: Proficiency in at least four areas: Internet fundamentals (OSI, BGP, DNS, HTTP), Security (WAF, Zero Trust, SASE), Performance (latency, caching), AI/LLM workflows, Scripting (Python, Go, JS), or Developer Platforms (APIs, CI/CD, IaC).
• Communication: Exceptional ability to translate technical concepts into business outcomes for C-suite executives.
• Education: Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Travel

This role may require travel up to 20–50% for customer meetings and industry events.