Principal Presales Customer Engineer - Cloudflare

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. We power millions of websites and Internet properties, protecting and accelerating them without requiring hardware or software changes. We value builders who spot "normalized" problems and use AI-native curiosity to create solutions.

The Role

As a Principal Presales Customer Engineer (CE), you are the core driver of our technical go-to-market strategy. You will act as a trusted technical advisor and primary architect, guiding enterprise clients from initial pre-sales validation through onboarding, deployment, and lifecycle expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to focus on high-value architectural design.

Key Responsibilities

• Technical Validation: Lead deep-dive discovery, map complex infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare solutions, and manage Proof of Concepts (PoCs).
• Customer Adoption: Design migration blueprints and serve as the primary technical contact for onboarding, health monitoring, and risk mitigation.
• Commercial Accountability: Carry a variable quota, drive platform adoption, and lead technical Quarterly Business Reviews (QBRs) for C-level stakeholders.
• AI Orchestration: Utilize AI agents and LLMs to automate routine tasks like security questionnaires and documentation, reclaiming time for strategic advisory.
• Education: Partner with enablement teams to build technical resources, SOPs, and architectural best practices.

Qualifications

• Experience: Proven track record in a customer-facing technical role (Solutions Engineering, Sales Engineering, or similar).
• Technical Breadth: Expertise in at least four areas: Internet fundamentals (OSI, BGP, DNS, HTTP/S), Security (WAF, Zero Trust, SASE), Performance (latency, caching), AI proficiency, Coding/Scripting (Python, Go, JS), or Developer Platforms (APIs, IaC).
• Consultative Skills: Ability to translate complex technical concepts into business outcomes for C-suite executives.
• Commercial Mindset: Experience operating in revenue-aligned environments with a strong grasp of SaaS metrics.

Travel

This role may require travel up to 20–50% for customer meetings and industry events.