Senior Customer Engineer, East China - Cloudflare

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. We power millions of websites and Internet properties, protecting and accelerating them without requiring hardware or software changes. We value builders who spot "normalized" problems and use AI-native curiosity to create solutions.

The Role

As a Senior Customer Engineer (CE), you are the core driver of our technical go-to-market strategy. You will act as a trusted technical advisor and primary architect for enterprise clients, guiding them from pre-sales technical validation through onboarding, deployment, and lifecycle expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to focus on high-value architectural design.

Key Responsibilities

• Technical Validation: Lead deep-dive discovery, map complex infrastructure (DNS, CDN, Zero Trust, Workers), and define success criteria for Proof of Concepts (PoCs).
• Customer Adoption: Design migration blueprints and act as the lead consultant for customer engineering teams, ensuring rapid time-to-value.
• Commercial Accountability: Carry a variable quota tied to new business and account growth; lead technical QBRs for C-level stakeholders.
• Trusted Advisory: Maintain deep relationships throughout the customer lifecycle to de-risk outcomes and provide architectural thought partnership.
• AI Orchestration: Utilize AI agents and LLMs to automate routine tasks like RFP responses and documentation, reclaiming time for strategic advisory.
• Enablement: Partner with internal teams to build technical resources, SOPs, and best practices.

Minimum Qualifications

• Experience in a customer-facing technical role (Solutions Engineering, Sales Engineering, or Technical Account Management).
• Ability to white-board and articulate complex enterprise network and security architectures.
• Proven track record in a quota-carrying or revenue-aligned environment.
• Strong communication skills with the ability to bridge technical details and business outcomes.
• Technical Depth: Proficiency in at least four of the following: Internet fundamentals (OSI, BGP, DNS, HTTP), Security (WAF, Zero Trust, SASE), Performance (latency, caching), AI Proficiency, Coding/Scripting (Python, JS, Go), or Developer Platform Fluency (APIs, SDKs, IaC).

Preferred Qualifications

• Experience with LLM orchestration and RAG architectures.
• Knowledge of regulatory requirements (PCI DSS, HIPAA, SOC 2).
• Background in hyperscalers, digital natives, or distributed systems environments.

Education & Travel

• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
• This role may require 20–50% travel for customer meetings and industry events.