Senior Customer Engineer, Fed - Cloudflare

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. We power one of the world’s largest networks, protecting and accelerating millions of Internet properties without requiring hardware or software changes. We value builders, AI-native curiosity, and a culture of iteration over bureaucracy.

The Role

As a Senior Customer Engineer (CE), you are the core driver of our technical go-to-market strategy. You will act as a trusted technical advisor and primary architect, guiding enterprise clients from pre-sales validation through deployment and lifecycle expansion. This is a quota-carrying role that leverages AI-augmented workflows to focus on high-value architectural design.

Key Responsibilities

• Technical Validation: Lead deep-dive discovery, map complex infrastructure (DNS, CDN, Zero Trust, Network Security, Workers), and scope Proof of Concepts (PoCs).
• Customer Adoption: Design migration blueprints and serve as the primary technical contact for onboarding and implementation.
• Commercial Accountability: Carry a variable quota tied to new business and account growth; lead technical QBRs for C-level stakeholders.
• Trusted Advisory: Maintain deep relationships throughout the customer lifecycle, identifying risks and providing architectural thought partnership.
• AI Orchestration: Utilize AI agents and LLMs to automate routine tasks like RFP responses and documentation.
• Education: Build technical resources, SOPs, and best practices to raise the technical baseline across the organization.

Qualifications

• Experience: Proven track record in a customer-facing technical role (Solutions Engineering, Sales Engineering, or Technical Account Management).
• Architectural Mindset: Ability to white-board and articulate complex enterprise network and security architectures.
• Technical Breadth: Depth in at least four areas: Internet fundamentals (OSI, BGP, DNS), Security (WAF, Zero Trust, SASE), Performance (latency, caching), AI Proficiency, Coding/Scripting (Python, JS, Go), or Developer Platforms (APIs, Terraform).
• Communication: Exceptional ability to translate technical concepts into business outcomes for C-suite executives.

Preferred Qualifications

• Experience with LLM orchestration and RAG architectures.
• Knowledge of regulatory requirements (PCI DSS, HIPAA, SOC 2).
• Background in hyperscalers, digital natives, or distributed systems.

Travel

This role requires 20–50% travel for customer meetings, conferences, and team collaboration.