Senior Customer Engineer - Madrid based

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. We run one of the world’s largest networks, powering millions of websites and Internet properties. We are looking for builders who value curiosity over bureaucracy and see AI as a partner in solving complex problems.

What You Will Do

The Customer Engineer (CE) is a trusted technical advisor and the primary architect of the customer journey. You will bridge the gap between technical strategy and business value, guiding enterprise clients from pre-sales validation through deployment and lifecycle expansion.

Key Responsibilities

• Technical Validation: Lead deep-dive discovery, map complex infrastructure (DNS, CDN, Zero Trust, Network Security, Workers), and define success criteria for Proof of Concepts (PoCs).
• Customer Adoption: Design migration blueprints and serve as the primary technical contact for onboarding, ensuring rapid time-to-value.
• Commercial Accountability: Carry a variable quota tied to new business and account growth; lead technical QBRs to demonstrate ROI to C-level stakeholders.
• Trusted Advisory: Maintain long-term relationships with key stakeholders, providing thought partnership on architecture and security posture.
• AI Orchestration: Utilize AI agents and LLMs to automate routine tasks like RFP responses and documentation, focusing your time on high-value architectural design.
• Enablement: Create technical resources, SOPs, and best practices to raise the technical baseline across the organization.

Qualifications

• Experience: Proven track record in a customer-facing technical role (Solutions Engineering, Sales Engineering, or Technical Account Management).
• Architectural Mindset: Ability to white-board and articulate complex enterprise network and security architectures.
• Technical Breadth: Proficiency in at least four of the following: Internet fundamentals (OSI, BGP, DNS, HTTP), Security (WAF, Zero Trust, SASE), Performance (Latency, Caching), AI Proficiency, Coding/Scripting (Python, JS, Go), or Developer Platforms (APIs, SDKs, Terraform).
• Commercial Acumen: Experience operating in a quota-carrying or revenue-aligned environment.
• Education: Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Travel

This role may require travel up to 20–50% for customer meetings and team collaboration.