Senior Customer Engineer, Majors - Cloudflare

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. We power millions of websites and Internet properties, protecting and accelerating them without requiring hardware or software changes. We are looking for builders who value curiosity over bureaucracy and see AI as a partner in solving complex technical challenges.

The Role

As a Senior Customer Engineer (CE), you are the core driver of our technical go-to-market strategy. You will act as a trusted technical advisor and primary architect for enterprise clients, guiding them from initial pre-sales validation through deployment and lifecycle expansion. This is a quota-carrying role that leverages AI-augmented workflows to focus on high-value architectural design.

Key Responsibilities

• Technical Validation: Lead deep-dive discovery, map complex infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare solutions, and manage Proof of Concepts (PoCs).
• Customer Adoption: Design migration blueprints and serve as the primary technical contact for enterprise customers to ensure rapid time-to-value.
• Commercial Accountability: Carry a variable quota tied to new business and account growth; lead technical QBRs for C-level stakeholders.
• Trusted Advisory: Maintain deep relationships with key stakeholders, providing thought partnership on security posture and AI control layers.
• AI Orchestration: Utilize AI agents and LLMs to automate routine tasks like RFP responses and documentation, prioritizing strategic advisory work.
• Enablement: Build and document technical resources, SOPs, and best practices to raise the technical baseline of the organization.

Qualifications

• Experience: Proven track record in a customer-facing technical role (Solutions Engineering, Sales Engineering, TAM, etc.).
• Architectural Mindset: Ability to white-board and articulate complex enterprise network and security architectures.
• Technical Breadth: Depth in at least four areas: Internet fundamentals (OSI, BGP, DNS, HTTP), Security (WAF, Zero Trust, SASE), Performance (latency, caching), AI Proficiency, Coding/Scripting (Python, JS, Go), or Developer Platforms (APIs, SDKs, IaC).
• Communication: Exceptional ability to translate technical concepts into business outcomes for C-suite executives.

Travel & Logistics

• Travel: This role requires 20–50% travel for customer meetings and industry events.
• Education: Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan and Employee Stock Participation Plan.
• Short/Long-term disability and life insurance.
• Flexible paid time off and mental health support.