Senior Customer Engineer, Named - Charlotte, NC

About the Role

At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.

Sitting within the GTM organization, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes.

Key Responsibilities

• Technical Validation: Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking, and Developer Platforms).
• Customer Adoption & Value Realization: Lead technical onboarding and implementation, serving as the primary executive and engineering contact. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value.
• Commercial Accountability: Carry a variable quota tied to new business acquisition and account growth. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
• Trusted Advisory: Maintain a continuous, deep relationship with key stakeholders throughout the entire customer lifecycle.
• AI Orchestration: Act as an "AI-Augmented" engineer. Leverage AI agents to automate routine tasks like RFP responses, sandbox provisioning, and telemetry monitoring.

Desirable Skills & Experience

• Experience: Proven track record in a customer-facing technical role (Solutions Engineering, Sales Engineering, or Forward Deployed Engineering).
• Technical Acumen: Expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and modern developer platforms (serverless, edge computing).
• Commercial Mindset: Experience in a quota-carrying or revenue-aligned environment with a strong understanding of SaaS metrics and enterprise sales cycles.
• Communication: Exceptional presentation skills, capable of bridging the gap between deep technical implementation and C-suite business strategy.

Bonus Points

• Hands-on experience with Cloudflare's AI stack (Workers AI, AI Gateway, Vectorize).
• Applied knowledge of prompt engineering, LLM orchestration, or RAG architectures.
• Proficiency in Python or JavaScript for custom integration scripts and API connectors.