Senior Customer Engineer, Named - Cloudflare

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. We power millions of websites and Internet properties, protecting and accelerating them without requiring hardware or software changes. We value builders who spot "normalized" problems and use AI-native curiosity to create solutions.

The Role

As a Senior Customer Engineer (CE), you are the core driver of our technical go-to-market strategy. You will act as a trusted technical advisor and primary architect of the customer journey, bridging the gap between technical strategy and business value. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to focus on high-value architectural design.

Key Responsibilities

• Technical Validation: Lead deep-dive discovery, map complex infrastructure (DNS, CDN, Zero Trust, Workers), and define success criteria for Proof of Concepts (PoCs).
• Customer Adoption: Design migration blueprints and act as the lead consultant for customer engineering teams, ensuring rapid time-to-value.
• Commercial Accountability: Carry a variable quota tied to new business and account growth; lead technical QBRs for C-level stakeholders.
• Trusted Advisory: Maintain deep relationships throughout the lifecycle, providing thought partnership on security posture and AI control layers.
• AI Orchestration: Utilize AI agents and LLMs to automate routine tasks like RFP responses and documentation.
• Education: Build technical resources, SOPs, and architectural best practices to raise the technical baseline of the organization.

Qualifications

• Experience: Proven background in Solutions Engineering, Customer Engineering, or Sales Engineering.
• Architectural Mindset: Ability to whiteboard and articulate complex enterprise network and security architectures.
• Technical Breadth: Depth in at least four areas: Internet fundamentals (OSI, BGP, DNS), Security (WAF, Zero Trust, SASE), Performance (latency, caching), AI Proficiency, Coding/Scripting (Python, Go, JS), or Developer Platforms (APIs, SDKs).
• Commercial Acumen: Experience in quota-carrying environments with a strong understanding of SaaS metrics.
• Education: Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Travel & Logistics

• Travel: Up to 20–50% travel required for customer meetings and industry events.
• Compensation: Competitive base salary plus variable compensation. Includes equity and comprehensive health, financial, and time-off benefits.