Senior Customer Engineer, Named - NYC

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. We power millions of websites and Internet properties, protecting and accelerating them without adding hardware or changing code. We value curiosity, iteration, and AI-native problem solving.

About the Role

As a Senior Customer Engineer (CE), you will serve as a trusted technical advisor and the core driver of our technical go-to-market strategy. You will own the technical relationship from discovery through long-term adoption and expansion, operating as a quota-carrying technologist.

Key Responsibilities

• Technical Validation: Lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs).
• Customer Adoption: Lead technical onboarding and implementation, monitoring health scores and telemetry to ensure rapid time-to-value.
• Commercial Accountability: Carry a variable quota tied to new business and account growth. Lead technical Quarterly Business Reviews (QBRs) for C-level stakeholders.
• AI Orchestration: Leverage AI agents to automate routine tasks like RFP responses and provisioning, focusing your time on high-value architectural design.

Requirements

• Experience: Proven track record in customer-facing technical roles (Solutions Engineering, Sales Engineering, or Forward Deployed Engineering).
• Technical Acumen: Expertise in web security, networking (routing, DNS, DDoS mitigation), and cloud infrastructure.
• Commercial Mindset: Experience in quota-carrying environments with a strong grasp of SaaS metrics and enterprise sales cycles.
• Communication: Ability to bridge the gap between deep technical implementation and C-suite business strategy.

Bonus Points

• Hands-on experience with Cloudflare’s AI stack (Workers AI, AI Gateway, Vectorize).
• Knowledge of prompt engineering, LLM orchestration, or RAG architectures.
• Proficiency in Python or JavaScript for custom integration scripts and API connectors.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan and employee stock participation.
• Flexible paid time off and parental leave programs.
• On-demand mental health support and family-forming benefits.