Senior Customer Engineer, Shenzhen - Cloudflare

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. We run one of the world’s largest networks, powering millions of websites and Internet properties. We value builders who spot "normalized" problems and use AI-native curiosity to create solutions.

About the Role

As a Senior Customer Engineer, you will act as a trusted technical advisor, owning the technical relationship from initial discovery through long-term adoption and expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to focus on high-value architectural design.

Responsibilities

• Technical Validation: Lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs).
• Trusted Advisory: Maintain deep relationships with stakeholders throughout the customer lifecycle.
• Commercial Accountability: Carry a variable quota tied to new business and account growth; lead technical Quarterly Business Reviews (QBRs).
• AI Orchestration: Utilize AI agents to automate routine tasks like RFP responses and sandbox provisioning.

Requirements

• Experience: Proven track record in a customer-facing technical role (Solutions Engineering, Sales Engineering, etc.).
• Technical Acumen: Expertise in web security, networking (DNS, DDoS, routing), and cloud infrastructure.
• Language Skills: Bilingual in English and Cantonese (required for supporting Hong Kong customers).
• AI & Dev Stack: Experience with Workers AI, AI Gateway, prompt engineering, and RAG architectures.
• Coding: Proficiency in Python, JavaScript, or similar for API integration and edge computing.
• Commercial Mindset: Strong understanding of SaaS metrics and enterprise sales cycles.