Senior Customer Engineer SLED TX - Cloudflare

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

About the Role

As a Senior Customer Engineer (CE) focused on our SLED (State, Local, and Education) and Local Government sectors, you will be the core driver of our technical go-to-market strategy. You will act as a trusted advisor owning the technical relationship from initial discovery through long-term adoption and ongoing account expansion.

This is a 100% remote work-from-home role for candidates residing in Texas (Austin, Dallas, or Houston). You will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design.

Key Responsibilities

• Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs) tailored to public sector procurement and compliance standards.
• Customer Adoption & Value Realization: Lead technical onboarding and implementation, serving as the primary executive and engineering contact. Proactively monitor customer health scores to ensure rapid time-to-value and resolve integration bottlenecks in municipal and educational IT infrastructures.
• Commercial Accountability: Carry a variable quota tied directly to new business acquisition and account growth. Ensure deep platform adoption, retain revenue, and lead technical Quarterly Business Reviews (QBRs).
• Trusted Advisory: Maintain continuous, deep relationships with key stakeholders from initial onboarding through maturity, renewal, and expansion.
• AI Orchestration & Workflow Automation: Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring.

Minimum Qualifications

• Proven experience working with or selling into SLED, Local Government, State or Municipal agencies.
• Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
• Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Proven track record in a quota-carrying or revenue-aligned environment with strong understanding of SaaS metrics.
• Exceptional presentation and stakeholder management skills.

Strongly Preferred Qualifications

• Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem (Workers AI, AI Gateway, Vectorize).
• Applied AI knowledge including prompt engineering, LLM orchestration, or RAG architectures.
• Proficiency in Python, JavaScript, or similar languages for custom integration scripts and edge computing functions.