Associate Renewals Manager, India - GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued.

The Associate Renewals Manager owns a book of customer renewals end-to-end, following established playbooks to retain and grow revenue while building the skills to take on more complex accounts over time.

About the Role

Reports to: Manager, Renewals

This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The Associate Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work. Solutions and outputs are reviewed by more senior team members and/or the direct manager.

What You'll Do

• Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
• Have consultative conversations with customers throughout the renewal cycle to understand how they are using the product and their future direction.
• Identify and surface expansion opportunities—additional seats, tiers, or modules—that emerge from customer discussions.
• Probe for new use cases and unmet needs within existing accounts, connecting customer descriptions to relevant GitLab capabilities.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect identified expansion.
• Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating unusual cases to senior team members or management, and helping mitigate identified risk.
• Explain renewal terms and issues clearly to customers and internal stakeholders to build alignment.
• Collaborate with Sales, Customer Success, and Finance to identify expansion opportunities, resolve blockers, and maintain renewal momentum.
• Communicate proactively and transparently with customers and internal stakeholders following GitLab's communication framework.
• Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.
• Prioritize tasks with guidance from senior team members to drive high-quality, timely results.
• Contribute to overall team goals by collaborating effectively with peer Renewal Managers.

What You'll Bring

• Ability to execute basic renewal processes independently and familiarity with advanced scenarios (multi-year deals, upsell-attached renewals, non-standard terms).
• Developing understanding of GitLab's way of working, values, and high-performance culture.
• Awareness of GitLab's remote work best practices.
• Growth mindset and strong sense of ownership—proactively seeking ways to learn and improve.
• Strong attention to detail and organizational skills, comfortable managing multiple renewals simultaneously.
• Clear written and verbal communication skills.
• Ability to follow defined processes and frameworks while flagging exceptions appropriately.
• Collaborative mindset and openness to feedback and coaching.
• Full working rights in India and based in India.
• Ability to work across ANZ and Asia timezones.

Benefits & Support

• Comprehensive benefits supporting health, finances, and well-being
• Flexible Paid Time Off (PTO)
• Equity Compensation & Employee Stock Purchase Plan (ESPP)
• Growth and Development Fund for learning and skill-building
• Parental Leave
• Team Member Resource Groups