Senior Customer Engineer, Territory - Cloudflare

About the Role

At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.

Operating as a quota-carrying technologist, you will utilize AI-augmented workflows to eliminate administrative toil, allowing you to focus on high-value architectural design and driving measurable business outcomes.

Key Responsibilities

• Technical Validation: Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking, and Developer Platforms).
• Customer Adoption: Lead technical onboarding and implementation, serving as the primary executive and engineering contact. Monitor customer health scores and telemetry to resolve integration bottlenecks.
• Commercial Accountability: Carry a variable quota tied to new business acquisition and account growth. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
• AI Orchestration: Act as an "AI-Augmented" engineer by leveraging AI agents to automate routine tasks like RFP responses, sandbox provisioning, and telemetry monitoring.

Desirable Skills & Experience

• Experience: Proven track record in a customer-facing technical role (Solutions Engineering, Sales Engineering, or Forward Deployed Engineering).
• Technical Acumen: Expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and modern developer platforms (serverless, edge computing).
• Commercial Mindset: Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Communication: Exceptional presentation skills with the ability to bridge the gap between deep technical implementation and C-suite business strategy.

Bonus Points

• Hands-on experience with Cloudflare’s AI stack (Workers AI, AI Gateway, Vectorize).
• Knowledge of prompt engineering, LLM orchestration, or RAG architectures.
• Proficiency in Python or JavaScript for custom integration scripts and API connectors.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan and Employee Stock Participation Plan.
• Flexible paid time off and parental leave programs.
• On-demand mental health support and family-forming benefits.