Senior Customer Engineering Manager, Majors - Texas

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. We power millions of websites and Internet properties, protecting and accelerating them without requiring hardware or software changes. We are looking for builders who value curiosity over bureaucracy and see AI as a partner in solving complex problems.

The Role

The Manager, Customer Engineering leads a team of Customer Engineers (CE) who own the full technical journey from discovery through adoption, retention, and expansion. This is a player-coach role requiring you to lead by example, manage pipelines, and drive technical strategy.

Key Responsibilities

• Team Development: Recruit, coach, and retain a diverse team of Customer Engineers.
• Pipeline & Forecasting: Manage opportunity pipelines and forecast outcomes weekly.
• Commercial Accountability: Drive new business acquisition, expansion, and consumption targets.
• Deal Coaching: Provide real-time coaching on architecture, commercial positioning, and executive communication.
• Operational Excellence: Utilize dashboards to identify trends, unblock friction, and ensure GTM consistency.
• AI Enablement: Champion the use of AI agents and LLMs to reduce administrative toil and scale technical advisory impact.
• Cross-Functional Leadership: Advocate for field feedback with Product, Engineering, and Marketing teams.

Minimum Qualifications

• 5+ years of experience leading quota-carrying technical teams in SaaS, cloud, or infrastructure.
• Strong architectural mindset (network and security).
• Ability to translate technical concepts into business outcomes for C-level executives.
• Demonstrated success in revenue forecasting and enterprise sales cycles.
• Fluency in at least 2-3 areas: Internet fundamentals (DNS, HTTP, TCP/IP), Security (WAF, Zero Trust, SASE), Performance (caching, latency), or Cloud/API platforms.
• Proficiency with AI-augmented workflows.

Travel

This role requires 25–50% travel for customer meetings, offsites, and industry events.

Benefits

• Competitive base salary and variable compensation.
• Equity participation.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan and employee stock participation.
• Flexible paid time off and parental leave programs.