Senior Manager, Customer Engineering, Iberia & Italy - Cloudflare

About the Role

As a Senior Manager for Customer Engineering (CE) in Iberia & Italy, you will lead a team of technologists responsible for the full customer journey—from initial discovery to long-term adoption and expansion. This is a player-coach role where you will build, coach, and enable a high-performing team while remaining deeply connected to the technical and commercial realities of the field.

Key Responsibilities

• Team Development: Recruit, onboard, and coach a diverse team of Customer Engineers. Foster a culture of feedback and continuous growth.
• Pipeline & Forecasting: Manage opportunity pipelines, forecast business outcomes, and ensure accuracy in team performance metrics.
• Commercial Accountability: Partner with Sales, Customer Experience, and Professional Services to drive new business, expansion, and consumption targets.
• Deal Coaching: Provide real-time architectural and commercial guidance during critical customer calls, QBRs, and PoC reviews.
• Operational Excellence: Utilize dashboards to identify trends, unblock friction, and ensure consistent GTM execution.
• AI Enablement: Champion the use of AI agents and automation to reduce administrative toil and scale technical advisory impact.
• Cross-Functional Leadership: Serve as the voice of your territory, advocating for customer needs with Product, Engineering, and Marketing teams.

Minimum Qualifications

• 5+ years of experience leading quota-carrying technical teams in SaaS, cloud, or infrastructure environments.
• Strong architectural mindset with the ability to articulate complex network and security architectures.
• Proven success in revenue forecasting and deep understanding of enterprise sales cycles.
• Excellent communication skills, capable of translating technical concepts for C-level executives.
• Technical fluency in at least two of the following: Internet fundamentals (DNS, HTTP, TCP/IP), Security (WAF, Zero Trust, SASE), Performance (caching, latency), or Cloud Platforms.
• Familiarity with AI-augmented workflows and LLMs.

Preferred Qualifications

• Experience with Cloudflare’s product portfolio.
• Experience managing distributed teams across regions.
• Background in hyperscalers, digital natives, or startup environments.
• Knowledge of compliance frameworks (PCI DSS, HIPAA, SOC 2, GDPR).

Travel

This role requires 25–50% travel for customer meetings, team offsites, and industry events.