Senior Manager, Customer Engineering, India - Cloudflare

About the Role

Cloudflare is seeking a Senior Manager to lead our Customer Engineering organization in India. Reporting to APAC leadership, you will build and manage a high-performing, AI-augmented technical team that drives new business, adoption, retention, and expansion. This is a dual-focused role requiring both people leadership and hands-on commercial technical strategy.

Responsibilities

• Team Leadership: Hire, coach, and develop top-tier CE talent; conduct 1:1s and provide constructive feedback on solution architecture and executive communication.
• Strategic Execution: Own the regional technical strategy for discovery, demos, PoCs, onboarding, and expansion plays.
• Commercial Impact: Partner with Account Executives to drive technical validation and close new business.
• Technical Oversight: Serve as the primary point of escalation for complex customer architectures and solution designs.
• Operational Excellence: Build and run the operating cadence for pipeline inspection and account expansion planning.
• Cross-functional Collaboration: Coordinate with Sales, Product, and Engineering to resolve issues and surface regional product feedback.

Desirable Skills & Experience

• Proven experience in customer-facing technical roles (Solutions Engineering, Sales Engineering, or Forward Deployed Engineering).
• Demonstrated people leadership experience, including second-line management, hiring, and performance coaching.
• Strong technical breadth across security, networking, cloud infrastructure, and enterprise architecture.
• Commercial mindset with experience in quota-carrying or revenue-aligned motions.
• Hands-on experience with Cloudflare’s developer stack (Workers AI, AI Gateway) and applied AI (LLM orchestration, RAG).
• Coding/scripting fluency in Python, JavaScript, or similar languages.
• Experience working with enterprise customers in India or the APAC region.
• Relevant certifications (AWS, Azure, GCP, Palo Alto, ISC2, or ISACA) are a plus.

Why Cloudflare?

We are a mission-driven company focused on building a better Internet. From Project Galileo to the Athenian Project and our 1.1.1.1 privacy commitment, we prioritize protecting the free and open Internet while maintaining a culture of innovation and AI-native curiosity.