Underwriting Associate - Coalition

About Coalition

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.

About the Role

Based on the success of our Australian business, we’re hiring our second Underwriting Associate to support Coalition’s delivery of best-in-class service to brokers and policyholders in Australia. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (including insurance brokers quoting on our platform and our policyholders), facilitating the underwriting process while rapidly learning about our differentiated Active Cyber Insurance offering.

Ideal candidates for the role will have demonstrated experience effectively finding solutions to broker and customer needs in an intricate, rapidly growing business—from basic company and product education to administrative and transactional assistance. They will also aspire to progress their career in the insurance industry.

Responsibilities

• Customer Support: Answer inbound questions and requests from insurance brokers and current policyholders via email, live chat, and (much less frequently) by phone.
• Cross-functional Collaboration: Ensure brokers and current customers receive the assistance they need from Coalition’s underwriting, business development, security, and claims teams.
• Broker Education: Educate brokers on Coalition’s cyber insurance products, as well as how to use our online quoting platform.
• Administration: Perform administrative insurance functions to keep our growth engine running, including the entry of manual submissions, the provision of Certificates of Currency, and processing policy date changes.
• Product Improvement: Work with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points.

Skills and Qualifications

• Prior experience in a customer support or customer service role and/or a strong desire to learn.
• Excellent interpersonal and communication skills, both written and verbal, especially in broker-facing roles or similar (e.g., channel sales).
• Resourceful and enthusiastic, with a desire to operate in a start-up environment.
• Experience with Zendesk is not required but is a plus.
• Prior insurance experience is not required but is a plus.
• An incredibly positive attitude and an aspiration to develop a career in the insurance industry.

Perks & Benefits

• Health Insurance: 100% of your private health insurance premiums on the approved health plan cover for you and your dependents at the Base Tier 0 Australian Government Rebate pricing.
• Paid Time Off: 20+ paid holidays.
• Pension: 12% employer pension contribution.
• Home Office: Annual home office stipend.
• Wellness: Headspace and Wellhub Global Digital Plan.
• Career Growth: Competitive compensation and opportunity for advancement.