Account Manager - APAC

About Us

Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. Optimizing specifically for ecommerce metrics like revenue, conversion rate, and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock, and The Very Group. Constructor is a U.S. based company founded in 2015 by Eli Finkelshteyn and Dan McCormick.

About You

You are excited to join a growing team focused on demonstrating ownership of our clients’ experience from onboarding through renewal and expansion. You will work closely with members of the Customer Success team, Sales team, and other internal Constructor teams to support and grow your book of business. You are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. You demonstrate a high degree of accountability and ownership.

Responsibilities

• Act as the strategic lead for clients in your book of business.
• Build strong relationships with clients to understand their business goals, needs, and priorities, mapping how Constructor fulfills them.
• Manage complex, enterprise renewal and upsell cycles from start to finish—effectively demonstrating product value and economic benefits to stakeholders from business champions to C-level executives.
• Uncover and manage risk within your book of business in a timely and effective manner.
• Develop deep expertise in your clients' business needs and the Constructor platform to educate clients on new use cases, features, and integrations that create added value and unlock upsell opportunities.
• Regularly update internal systems and attend internal meetings to document and communicate customer status, risk, renewal next steps, and expansion opportunities.

Requirements

• 3+ years of Account Management experience within a SaaS company (ecommerce focus strongly preferred).
• Proven success managing enterprise renewal and expansion cycles.
• Track record of meeting or exceeding retention and growth targets.
• Executive presence and ability to influence VP+ and C-level stakeholders.
• Strong understanding of ecommerce KPIs (conversion rate, AOV, revenue, profit, merchandising metrics).
• Ability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization.
• Exceptional organizational skills and ability to manage multiple complex accounts simultaneously.
• Experience leading cross-functional initiatives without direct authority.

Nice to Have

• Experience with Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms.
• Deep analytical fluency in ecommerce experimentation and performance data.
• Previous experience working with Constructor or Constructor customers.

Benefits

• 🏝️ Unlimited vacation time (minimum 3 weeks per year strongly encouraged)
• 💰 Competitive compensation package including stock options
• 🌎 Fully remote team—choose where you live
• 🛋️ Work from home stipend for your home office setup
• 💻 Apple laptops provided for new employees
• 🧑‍🎓 Training and development budget refreshed annually
• 👪 Parental leave for qualified employees
• 🧠 Collaborative environment with smart colleagues making a meaningful impact