Director, Sales Engineering - Mattermost

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control.

We are seeking an experienced Director of Sales Engineering to build and lead Mattermost's global technical presales team.

As the Director of Sales Engineering at Mattermost, you will lead our technical presales engineers. You will set the standard for how we demo, scope, and prove the platform; coach each SE to win the technical evaluation; and be the voice of the field to Product and Engineering.

We have a role for you if:

• You have built or taken over a Sales Engineering team, assessed the people and the process, and raised the technical bar within your first two quarters.
• You have led SEs through complex, multi-stakeholder technical evaluations in security-sensitive or regulated environments.
• You have deployed or architected self-hosted, on-premises, or air-gapped software, and you can talk credibly with a CISO, a systems architect, and a program office.
• You have stood up a repeatable demo and discovery motion so that every SE tells the same story.
• You have coached SEs one-on-one on their weakest skill, whether that is discovery, architecture, objection handling, or executive presence.

What you will get to do on our team:

• Lead and develop the global team of technical presales engineers, setting expectations, running coaching, and making hiring, promotion, and performance calls.
• Define and own how we demonstrate Mattermost: standard demos, reference architectures, discovery guides, and proof-of-concept playbooks.
• Pair with regional sales leaders to assign SE coverage, join strategic pursuits, and shape technical strategy.
• Bring the voice of the customer and the field back to Product, Engineering, and Security.
• Measure the team on technical win rate, proof-of-concept outcomes, certification, and SE productivity.

To be successful in this role, you will need:

• Experience leading a team of technical presales or solutions engineers, including hiring, coaching, and performance management.
• Hands-on fluency with enterprise deployment of self-hosted or on-premises software.
• Experience running technical evaluations and proofs of concept for enterprise or public-sector buyers.
• Executive-level communication, with credibility in front of CISOs, architects, and senior sales leaders.
• Comfort working remotely with a globally distributed team.

Nice to have:

• Background in defense, intelligence, or critical infrastructure.
• Experience selling or supporting Mattermost, Slack, or Microsoft Teams.
• Familiarity with Salesforce, Gong, or similar tools.
• Experience building AI-assisted workflows that make SEs faster.