Medical Assistant - Curai Health

At Curai, we believe that access to high-quality healthcare is a fundamental human right, not a privilege. Our mission is to radically transform healthcare by harnessing the power of artificial intelligence and clinical expertise to make care more affordable, accessible, and effective for everyone.

Curai Health Medical Group is a fully virtual primary care practice. We use AI to help our clinicians deliver fast, high-quality care to patients in multiple states. Our care team works together entirely online, and our Medical Assistants are key to making sure every patient’s care moves forward without gaps.

About the Role

This is a remote, non-hands-on Medical Assistant role. You won’t do vitals, draw blood, or room patients. You’ll use your Medical Assistant training to keep patient care moving behind the scenes: working with pharmacies, getting prior authorizations, coordinating referrals, and making sure patients get the follow-up they need. If you know the clinical side and excel at administrative healthcare workflows, this role is for you.

• Schedule: Monday, Wednesday, Thursday, and Friday; 6:30 AM – 5:00 PM PST (plus holiday rotation)

Key Responsibilities

• Pharmacy & Prescription Support: Work with pharmacies on refills, clarifications, and transfers. Assist clinicians with prescription workflows.
• Prior Authorizations & Referrals: Prepare and submit prior authorizations (e.g., CoverMyMeds), track them to resolution, and coordinate specialist referrals.
• Scheduling & Follow-up Outreach: Schedule appointments and reach out to patients to ensure care plans are completed.
• Patient Communication: Communicate with patients and colleagues in a caring, patient-centered manner.
• Documentation: Document all tasks and communications accurately and thoroughly in the Electronic Health Record (EHR).
• Workflow Optimization: Identify workflow issues and escalate them when necessary.
• Team Collaboration: Participate in team huddles, quality initiatives, and maintain strict HIPAA confidentiality standards.

Qualifications

• Active nationally recognized Medical Assistant certification (CMA, RMA) required.
• 3+ years of Medical Assistant experience required.
• 1+ year of telemedicine experience required.
• Ability to work a fixed Monday, Wednesday, Thursday, and Friday schedule (6:30 AM – 5:00 PM PST), plus assigned rotating holidays.
• Openness to occasional weekend or swap coverage preferred.
• Self-directed and dependable as the primary MA on shift, owning the day's queue and knowing when to escalate.
• Strong proactive communication skills and meticulous documentation habits.
• Experience with EHRs and healthcare technology tools such as CoverMyMeds and DocuSign, with adaptability to AI tools.
• Clear, professional written and verbal communication skills with a warm patient-facing manner.
• Working knowledge of HIPAA guidelines and patient privacy practices.
• Dedicated quiet, private workspace with high-speed internet in the United States.