Mid-Market Account Executive, Americas - Customer.io

About the Role

Customer.io is seeking a motivated Mid-Market Account Executive to join our growing sales team. In this full-cycle role, you will represent our platform to prospective customers, managing the entire sales process from prospecting and discovery to demo and closing. You will handle a mix of inbound and outbound demand, focusing on mid-sized clients with deal sizes typically under $50,000 ACV.

Responsibilities

• Pipeline Development: Build and manage a healthy pipeline through self-sourced leads and SDR-supported opportunities.
• Full-Cycle Sales: Lead the end-to-end sales process, including discovery, solution alignment, and closing.
• Customer Needs Analysis: Conduct discovery calls to understand business challenges and position Customer.io solutions effectively.
• Collaboration: Work closely with SDRs for lead quality feedback and coordinate with Customer Success and Technical Support for smooth post-sale hand-offs.
• Performance Tracking: Own and report on individual sales metrics, pipeline status, and progress toward targets.

Qualifications

• 2+ years of experience in full-cycle B2B SaaS or MarTech sales, specifically handling mid-market accounts.
• Proven success in new customer acquisition and closing deals.
• Familiarity with MEDDPICC or similar consultative sales methodologies.
• Excellent written and verbal communication skills with a professional, engaging presence.
• Strong problem-solving abilities to identify and address customer business needs.
• Location Requirement: Must be based in the United States, Canada, the UK, or Ireland.

Compensation & Benefits

• Total OTE: $190,000 ($95,000 base + $95,000 variable).
• Insurance: 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• Leave: 16 weeks paid parental leave and unlimited PTO.
• Perks: Stipends for remote work and wellness, plus a professional development budget.

Our Process

1. 30-minute video call with a Recruiter.
2. 45-minute video call with the Hiring Manager.
3. 60-minute Mock Call with the Hiring Team.

Note: All final candidates will undergo a background check and employment verification.