Revenue Manager - Customer.io

About Customer.io

Over 9,000 companies use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

We are looking for a Revenue Manager to own our monthly revenue close as we scale into consumption-based and hybrid billing models. You will run point on the close, partner with Rev Ops, Deal Desk, and Legal, and help build out processes as our revenue streams become more complex.

What You’ll Do

• Own the Close: Manage the monthly revenue close across subscription, consumption-based, and hybrid arrangements—from journal entries through deferred revenue reconciliation.
• Maintain Schedules: Manage deferred revenue waterfalls and SSP allocation documentation as product and billing models evolve.
• Deal Support: Partner with Rev Ops, Deal Desk, and Legal on deal reviews, contract terms, and non-standard payment structures.
• Compliance: Prepare clean, audit-ready workpapers and support the annual audit.
• Strategic Improvement: Bring an AI-forward mindset to the close to automate entries, reconciliations, and reporting.
• Escalation: Flag revenue recognition implications on new contracts and escalate complex structures to the Senior Controller.

What We’re Looking For

• 5–7 years of revenue accounting experience, including ownership of a month-end close.
• Solid working knowledge of ASC 606 concepts (variable consideration, SSP, contract modifications).
• Experience partnering with Legal, Rev Ops, and Deal Desk.
• A track record of tightening or building revenue processes in a growing environment.
• Proficiency with AI tools to speed up accounting workflows.
• Experience with Metronome, Stripe Billing, or NetSuite is a plus.

Compensation & Benefits

• Salary: $99k–$139k USD (based on location and experience).
• Insurance: 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and your family.
• Time Off: Unlimited PTO and 16 weeks paid parental leave.
• Support: Stipends for remote work and wellness, plus a professional development budget.