Sr Account Manager, EMEA - Customer.io

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

We are looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role where you will manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building long-term relationships. You will be a key commercial voice within our tight-knit EMEA team.

Note: This role is open to candidates based in the UK or Ireland only.

What we value

• Commercial ownership: You treat your book of business as your own.
• Forecasting discipline: Data-driven decision-making over gut feel.
• Multi-threaded relationships: Building trust across the entire organization.
• Value-based expansion: Growing accounts through adoption and ROI articulation.
• Collaborative spirit: Partnering closely with Customer Success and Sales teams.

What you'll do

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation.
• Drive growth by helping customers adopt Customer.io strategically and identifying new use cases.
• Forecast renewal and expansion pipeline accurately using a clear, repeatable methodology.
• Build multi-threaded relationships from day-to-day operators to Directors and VPs.
• Partner with Customer Success on account health and Sales on expansion deals.
• Engage Legal and Finance on complex renewals and collaborate cross-functionally.

What we're looking for

• 3+ years in Sr. Account Management, Sales, or a related SaaS commercial role (5+ years preferred).
• Experience managing $5m ARR, predominantly in the mid-market space.
• Proven ability to grow customer spend through genuine adoption and value articulation.
• A clear, logical forecasting methodology.
• Proficiency in pulling usage data, tracking health scores, and building dashboards.
• Strong communication skills with both technical and non-technical stakeholders.
• Must be based in the UK or Ireland.

Compensation & Benefits

• Salary: $151,700 - $212,000 OTE (or local currency equivalent).
• Insurance: 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and your family.
• Leave: 16 weeks paid parental leave and unlimited PTO.
• Support: Stipends for remote work and wellness, plus a professional development budget.

Our Process

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take-Home Assignment
4. 1-hour Assignment Review Call with the team