Senior Implementation Engineer (EMEA) - Docker

About Docker

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.

We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.

The Docker Customer Success team supports customers using the largest and most popular container registry service in the world today, Docker Hub. We are seeking a highly skilled, experienced and motivated individual to join Docker to execute our customer onboarding initiatives, guiding customers just getting started with Docker and providing a smooth and seamless onboarding process.

Responsibilities

• Customer Onboarding and Provisioning: Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers. Guide customers through the initial customer journey points and deliver customer-centric solutions to improve overall experience.
• Process Optimization: Iterate and improve on strategies and automations that streamline current workflows and tooling. Contribute to the team knowledge base when finding solutions to common situations.
• Execution: Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction and ensuring smooth transitions between CS, Sales, Onboarding, and Support teams.
• Relationship Management: Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management, championing a customer-first approach.
• Success Metrics: Maintain target metrics related to provisioning, onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, and team performance.

Qualifications

• Minimum 4+ years of professional, full-time, post-grad experience working with external customers, internal sales, support, and success teams in a similar customer onboarding or implementation engineering role.
• Direct customer-facing, professional client onboarding experience.
• Demonstrated, deep understanding and experience working with SaaS platforms and cloud-based technologies.
• Strong cross-functional collaboration and customer relationship management skills.
• Excellent problem-solving and communication skills.
• Proven track record of adapting, evolving, and continuously learning about cutting-edge technologies.

What We Offer

• Remote-first by design: Work from your home, with offices in Seattle and Paris for connection and collaboration.
• Flexibility: We trust you to manage your schedule while delivering great work.
• Time to recharge: Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year break.
• Home office & Tech support: Set up your workspace with home office and technology stipends.
• Learning & development: Annual stipend for conferences, courses, certifications, and continued learning.
• Parental leave: 16 weeks of paid parental leave after six months of employment.
• Equity: Share in Docker's long-term success as we continue to grow.
• Comprehensive benefits: Medical, retirement, and paid holidays vary by country.