Sr. Account Manager - Renewals/Expansion

Why Now

2026 has been a breakout year for Doppler. We’ve helped over 78,000 startups and enterprises manage their secrets at scale, and landed our first million-dollar customer. With a strong foundation in community, we're scaling and monetizing with ambitious goals across product, growth, sales, and hiring.

The rise of AI tooling has fundamentally expanded who and what has access to your secrets. The stakes have never been higher, and getting it real consequences. Doppler is the solution to fix this—simple to adopt, easy to scale, and built for developers, by developers.

About Doppler

Doppler is a developer-first secrets management platform that enables engineers and security teams to securely store their secrets across any cloud infrastructure or deployment environment at scale.

Our team is entrepreneurial, with a bias for action. We default to zero meetings, use Slack to communicate, and believe your time is your most valuable resource so you set your hours.

The Role

We’re looking for a Sr. Account Manager to own renewals and expansion across our existing managed sales customers. This is a sales role where you’ll retain and grow accounts through multi-threaded selling, executive relationships, and long-term planning.

You’ll work alongside our new-business AEs and Customer Success Manager, focusing strictly on the commercial side: the renewal, the expansion, and the number. Most of your time will be spent talking to engineers, DevOps leads, platform teams, and engineering leaders.

What You’ll Do

• Own the number: Responsible for renewal and expansion revenue across existing customers, hitting quarterly and annual targets primarily via team/subsidiary expansion and multi-year agreements.
• Build account plans: Develop multi-year account plans that map influence, find white space, and quantify expansion potential across business units and product areas.
• Make renewals predictable: Reinforce value, outcomes, and ROI early. Track account health and usage data to spot churn risks and coordinate cross-functional fixes.
• Build executive relationships: Become a trusted advisor to CTOs, VPs of Engineering, and Heads of DevOps through check-ins and QBRs.
• Internal advocacy: Coordinate cross-functionally with Engineering, Product, and Marketing for technical conversations and customer feedback.
• Run a clean process: Apply MEDDPICC rigorously in deal reviews and maintain accurate CRM hygiene in Salesforce.

What You’ll Bring

• 3+ years in account management or software sales at a B2B software company, ideally carrying a renewal or expansion quota with a track record of meeting/beating targets.
• Experience selling to technical buyers and navigating developer tools, DevOps, infrastructure, or security products.
• Strong discovery skills to find real pain rather than running through a checklist.
• Ability to manage long-cycle enterprise relationships at the executive level.
• Working knowledge of MEDDPICC and disciplined execution.
• Strong attention to detail, high ownership, and comfort with a mid-market ACV motion.
• Willingness to travel for strategic customer visits.

Preferred Experience:

• Familiarity with tools like Apollo, Salesforce, Sales Navigator
• Formal MEDDPICC training
• Experience selling devtools, security, or cloud infrastructure
• Remote work experience

Benefits

• Premium health insurance (medical, dental, vision)
• Guilt-free Unlimited PTO (3-week minimum strongly encouraged)
• Upward Mobility
• Learning and Development Stipend
• Wealth Advisor & 401(k)
• Pregnancy & Family Leave
• Fertility & Adoption Benefits
• Equal Compensation regardless of gender or race