Collections Associate - Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.

What is The Role

The primary responsibility of the Collections Associate is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills.

What You Will Be Doing

• Collect on business-to-business accounts to reduce Accounts Receivable and minimize bad debt exposure.
• Contact customers via email and phone to secure outstanding balances.
• Perform account reconciliations, as needed, to resolve any account discrepancies.
• Resolve unapplied and unidentified cash payments to ensure proper posting to customer accounts.
• Work with customers that have delinquent balances to negotiate payment plans.
• Process customer credit card payments and address credit card declines.
• Respond to customer inquiries within a 24–48 hour time window.
• Confer with management to determine if additional actions are required for delinquent accounts.

What You Bring

• High level of enthusiasm and pride in your work, with a strong ability to learn and embrace change.
• Experience in a fast-paced, high-growth, global environment building and optimizing processes.
• 2+ years of professional experience in A/R and collections.
• Strong verbal and written communication skills.
• Strong attention to detail, analytical capabilities, and multitasking skills.
• Strong customer service orientation and creative problem-solving skills.
• Ability to work independently, prioritize, and balance multiple projects in a distributed, deadline-driven environment.
• Accustomed to working with multiple stakeholders, senior leadership, and internal partners.
• Proficiency in MS Office and Google Workspace, including advanced Excel skills (pivot tables and VLOOKUPs).

Bonus Points

• Flexibility to scale into different opportunities within the department.
• Experience in the SaaS or software industry.
• Experience with foreign currency and multiple international subsidiaries across EMEA, APAC, and NA.
• Experience with NetSuite, Salesforce, and Google Workspace.
• Degree in Accounting, Finance, or Business.

Additional Information & Benefits

As a distributed company, diversity drives our identity. We strive for benefit parity across regions:

• Competitive pay based on the work you do
• Comprehensive health coverage for you and your family
• Flexible locations and schedules
• Generous number of vacation days each year
• Donation and volunteer matching up to $2,000 (or local currency equivalent)
• Up to 40 hours each year for volunteer projects
• Minimum of 16 weeks of parental leave