Contract Accounts Payable Manager - Customer.io

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

Customer.io is looking for an AP Contractor to keep our T&E engine running clean through a busy stretch. Our Accounting team relies on Ramp and Navan to keep expense and travel spend moving, and we need someone who can own the day-to-day grind — coding, reconciling, chasing exceptions — without losing sight of the bigger picture. This is a 6-month contract with real ownership from day one, working closely with the AP team.

What We Value

• Ownership — You drive the exception queue to zero, not someone else.
• Directness — You enforce policy clearly and kindly, without dodging hard conversations.
• Precision — A mismatched dollar amount doesn't get past you.

What You’ll Do

• Own Ramp expense management end-to-end — review, code, and approve expense reports, chase missing receipts, and enforce policy compliance.
• Administer Navan travel — reconcile bookings and spend, flag policy exceptions, and support employees through out-of-policy approvals.
• Review AP bills for accuracy, coding, and approval routing — catching duplicate invoices and mismatched amounts before they hit the payment queue.
• Reconcile Ramp and Navan activity against the GL and drive the exception queue to zero before every close.
• Serve as the responsive point of contact for vendors — confirming payment details, tracking status, and resolving disputes.
• Spot recurring T&E headaches and propose (and document) process fixes.

What We're Looking For

• 3+ years of AP & T&E experience, ideally in SaaS or a high-growth environment.
• Hands-on experience with Ramp and/or Navan (or comparable tools like Concur, Expensify, or TravelPerk).
• Sharp eye for detail and a solid grasp of expense policy enforcement.
• Excellent written and verbal communication skills.
• Ability to manage a recurring, deadline-driven workload.
• Experience with NetSuite or a comparable ERP is a plus.

Compensation

This is a contracted engagement at $45–$60/hr USD, depending on experience, for an estimated 6-month term.

Interview Process

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. 45-minute cross-functional screen with a member of the AP team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.