Customer Architect - Elastic

About the Role

Elastic is seeking a Customer Architect to serve as a Trusted Technical Advisor. You will bridge the gap between customer business objectives and the Elastic Search AI Platform, driving adoption, consumption, and expansion across Observability, Cybersecurity, and Enterprise Search domains.

What You Will Be Doing

• Strategic Planning: Define and communicate technical success criteria and create detailed Technical Success Plans.
• Technical Guidance: Act as a hands-on authority, providing standard methodologies and technical roadmaps for deployment.
• Customer Success: Facilitate the customer journey from onboarding to sustained usage, eliminating technical friction.
• Collaboration: Work closely with Account Executives and Solutions Architects to identify expansion opportunities and grow Annual Recurring Revenue (ARR).
• Relationship Management: Foster long-term relationships, proactively suggesting upgrades and enhancements.
• Travel: This role requires a high percentage of onsite work with customers; travel is expected.

What You Bring

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
• Proven experience in a Solutions Architect, Technical Consultant, or Pre-sales Engineer role.
• Hands-on experience with the Elastic stack (Elasticsearch, Logstash, Kibana) or equivalent technologies.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage multiple projects simultaneously and meet deadlines.

Benefits

• Competitive pay based on role and impact.
• Comprehensive health coverage for you and your family.
• Flexible work schedules and locations.
• Generous annual vacation policy.
• Financial matching for charitable donations and volunteer time off.
• Minimum 16 weeks of parental leave.