Principal Product Manager (Strategic Account Interactions) - Security Solutions

About the Role

Elastic is seeking a Principal Product Manager to serve as the primary product voice for our most strategic enterprise security customers. You will bridge the gap between complex customer needs and product development, ensuring that high-impact enhancement requests are prioritized, tracked, and translated into coherent product direction.

What You Will Be Doing

• Pipeline Management: Own the enhancement request pipeline across multiple strategic accounts, building structured systems to track and prioritize requirements.
• Strategic Synthesis: Translate customer pain points into shipped products, identifying patterns across accounts to inform broader product roadmaps.
• Executive Engagement: Serve as the primary product voice for CISO, CTO, and VP-level stakeholders, managing roadmap expectations and difficult conversations with transparency.
• Cross-functional Leadership: Partner with Engineering, Sales, and Customer Success to drive feasibility, scope, and delivery of security solutions.
• Technical Advocacy: Write actionable requirements and leverage deep security domain knowledge (SIEM, SOAR, XDR) to guide engineering teams.
• AI-Augmented Workflow: Utilize AI tooling to synthesize documentation and manage high-volume customer context efficiently.

What You Bring

• Experience: 7–10 years of product management experience, with at least 4 years in B2B enterprise software.
• Security Expertise: Hands-on knowledge of SIEM, SOAR, XDR, or security operations. Practitioner experience (SOC analyst, detection engineer) is a significant plus.
• Executive Presence: Ability to communicate complex technical concepts to C-suite stakeholders and maintain relationships through roadmap shifts.
• Structured Thinking: Proven ability to manage unstructured problems and prioritize using frameworks like RICE.
• Technical Credibility: Ability to assess system architecture and write clear, actionable specs for engineering teams.

Location and Travel

This role is remote-first. Travel up to 50% is expected to support strategic accounts and on-site executive engagements.

Benefits

• Competitive salary and stock program participation.
• Company-matched RRSP (up to 6%).
• Flexible work schedules and locations.
• Generous vacation policy and parental leave (minimum 16 weeks).
• Volunteer time off and donation matching program.
• Comprehensive health coverage.