Global Client Director - Elite

About Elite

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth.

Position Overview

Elite is seeking a dynamic and experienced Global Client Director to join our high-growth SaaS organization. This role focuses on managing and growing relationships with the company’s most strategic clients, driving revenue growth, and ensuring exceptional client experiences. You will lead account strategies for top-tier accounts globally, leveraging your expertise in sales, account management, and customer engagement to deliver outstanding results.

Key Responsibilities

• Build and sustain executive-level relationships across global client organizations, serving as the primary contact and strategic advisor to drive satisfaction, retention, and growth.
• Develop and execute comprehensive global account plans that align client goals with Elite’s offerings, driving expansion, renewals, and successful cloud migrations.
• Consistently exceed sales and revenue targets by identifying new opportunities, managing complex deal cycles, and delivering high-value proposals to C-suite and senior stakeholders.
• Maintain deep knowledge of Elite’s product portfolio, client industries, and emerging technologies to effectively position solutions that advance client performance.
• Partner closely with marketing, customer success, product, and solution consulting teams to deliver tailored, high-impact solutions and ensure seamless client experiences.
• Leverage data and CRM tools (e.g., Salesforce) to monitor performance, forecast revenue, analyze trends, and guide strategic decisions for sustainable growth.
• Represent Elite at client sites, industry events, and executive meetings to strengthen partnerships, secure renewals, and support global business objectives.
• Perform other duties as assigned to support departmental and company objectives.

Qualifications

• Bachelor's Degree in Business, Marketing, or a related field; MBA preferred.
• 9–12 years of proven success in SaaS sales and account management, focusing on high-value, strategic accounts.
• Strong proficiency in analytical skills, with experience in ROI modelling and persuasive quantitative techniques.
• Proven success managing multi-million-dollar global client portfolios and achieving or exceeding revenue targets in B2B technology, SaaS, or professional services.
• Demonstrated ability to build trusted C-suite relationships and navigate complex organizational structures.
• Strategic thinker with strong commercial acumen and the ability to translate business needs into technology-enabled solutions.
• Exceptional communication, presentation, and negotiation skills.
• Skilled in using CRM and analytics tools (Salesforce preferred) to drive insight and accountability.
• Ability to travel >50% as business needs require.
• Physical capacity required: Moderate (20–50 lbs – frequent lifting, bending, or standing).
• Must be legally authorized to work in the United States (Elite does not provide employment sponsorship).
• Note: Hiring is currently unavailable for residents of Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.

Benefits & Compensation

• Competitive base salary ($160,110–$177,900) plus variable component
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with Employer Contribution
• Professional Development Opportunities
• Paid Time Off
• Generous Global Parental Leave
• Wellness Initiatives & Calm Premium Subscription
• Employee Assistance Program
• Employee Discount Program