Lead Medical Assistant - Equip

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture.

About the Role

The Lead Medical Assistant will oversee and mentor the Medical Assistant Team, ensuring clinical service excellence, operational efficiency, and superior patient experience from the Med Team. Balancing direct patient care with leadership responsibilities, this position supports established workflows, quality standards, and team development. This leader will collaborate with other Care Delivery leads at Equip to ensure streamlined workflows and clear understanding and communication between teams.

Responsibilities

• Effectively manage a team of Medical Assistants, including setting performance expectations, monitoring KPIs, providing continuous feedback, writing and delivering performance reviews, and initiating performance improvement plans when necessary.
• Maintain a caseload of patients, coordinating care across a multidisciplinary treatment team of physicians, dietitians, patient mentors, and family mentors, along with outside providers in accordance with Equip’s policies and procedures.
• Manage MA schedules and create coverage plans for supervisee responsibilities when they are out of office to ensure seamless completion of work and patient safety.
• Use data insights to guide feedback and support leadership decisions.
• Identify training needs, and schedule and oversee training sessions.
• Collaborate with Senior Medical Service Manager to lead the Monthly MA huddle as well as assist in planning for the monthly Med Support Team meeting.
• Provide administrative oversight, logistical support, and coverage, as needed, for the patients assigned to direct reports.
• Review and approve time off requests.
• Assist with hiring and onboarding of new hires for the MA Team, developing an onboarding plan for training and coaching.
• Develop and support growth plans for supervisees.
• Review and approve expense requests in Ramp.
• Complete tasks for medical staff, including data entry, faxing, scheduling, and collection of outside priority records.
• Maintain and update patient medical records (e.g., entering vital signs and uploading documents).
• Monitor messaging on medical team chat channels to answer questions and pull in appropriate medical staff as needed.
• Follow up on requested testing to ensure patients follow provider recommendations.
• Work with multiple providers and staff to coordinate care with outside providers, including primary care providers and student health centers.
• Perform other duties as assigned.

Qualifications

• CCMA (Certified Clinical Medical Assistant) or equivalent certification is highly desirable.
• 4+ years of experience working in a Med Support role; previous direct people management or mentoring experience preferred.
• Minimum of 1 year of experience in behavioral health or eating disorders.
• Virtual care experience is preferred.
• Highly organized and skilled administrator.
• Strong communicator with a commitment to maintaining confidentiality.
• Skilled at navigating electronic medical records (EMR).
• Ability and willingness to pivot to other potential tasks as needed.
• Enthusiastic and strong team player.

Compensation & Benefits

• Base Salary: $56,000 – $70,000 per year + 15% Annual Performance-Based Bonus Potential
• Time Off: Flex PTO policy (3–5 weeks/year recommended) + 11 paid company holidays + generous parental leave.
• Core Benefits: Medical, Dental, Vision, Life, and AD&D insurance (Equip pays a significant percentage of premiums for individuals and families).
• Mental Health: Spring Health (100% employer-paid, 5 free therapy sessions and 5 free coaching sessions per year for employee and dependents) + EAP.
• Healthcare Navigation: HealthJoy (100% employer-paid concierge platform).
• Retirement: 401(k) plan option.
• Student Loan Repayment: $500/quarter (<1 year tenure); $1,000/quarter (>1 year tenure).
• Continuing Education: Robust internal training, unlimited online courses via NetCE for eligible roles, and up to $1,000/year stipend for continuing education.
• Work From Home Perks: $50/month internet stipend, initial WFH setup stipend up to $500 (plus $200 reload at year 3 and every 2 years after), and company laptop.

Physical Demands & Environment

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires operating standard office equipment, using keyboards, and communicating by telephone/video conference. Sit or stand as needed.