Staff Revenue Accountant - First Due

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Summary

First Due is seeking a detail-oriented, proactive Staff Revenue Accountant to join our Revenue Accounting team. This role supports customer account management, collections, and accounts receivable communications at a high-growth SaaS company serving fire and EMS agencies.

Reporting to the Revenue Accounting Manager, this person plays a critical role in maintaining healthy cash flow and strong customer relationships. The ideal candidate is an accountant who communicates well, is organized and accurate, and is comfortable managing a high volume of customer and internal requests. This role offers the opportunity to grow a career in revenue accounting in an exciting and dynamic environment.

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Key Responsibilities

• Serve as the primary point of contact for the AR inbox and phone line, providing prompt, same-day responses to customer and internal requests.
• Partner with customers to research and resolve billing questions, ensuring accurate and up-to-date account balances.
• Maintain thorough, well-organized collection notes, account documentation, and customer correspondence in NetSuite.
• Prepare journal entries, maintain accurate work papers, and reconciliations.
• Prepare the monthly accounts receivable reconciliation and support other month-end close tasks to maintain a 3-day month-end close.
• Prepare weekly AR aging and collections reporting for the leadership team.
• Maintain customer sales tax exemption certificates and support state and local tax compliance, including business license registrations and renewals.
• Complete customer-requested forms, vendor registrations, and onboarding requirements.
• Collaborate cross-functionally with Customer Success, Sales, Billing, Legal, and Revenue Operations to resolve account matters.
• Assist with billing as needed.
• Provide documentation and support for internal and external audits.
• Recommend process improvements that strengthen accounts receivable operations and the customer experience.
• Contribute to revenue accounting projects as opportunities arise.

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Qualifications

• Bachelor's degree in Accounting or Finance, or equivalent experience.
• 3–4 years of experience in accounting, accounts receivable, or collections.
• Working knowledge of general ledger concepts: debits, credits, journal entries, and reconciliations.
• Strong verbal and written communication skills, including comfort speaking with customers by phone about past-due balances.
• High attention to detail, strong organizational skills, and reliability in a high-volume, fast-paced environment.
• Ability to read customer contracts and quotes (terms, start dates, products, and pricing).
• Coachable and motivated; a quick learner who adapts to new systems and tools.
• Must be located in and able to work Eastern Time hours.

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Preferred Qualifications

• Experience in a B2B or subscription/SaaS environment.
• Experience using NetSuite or another ERP.
• Collections experience with government or public-sector customers.
• Proficiency in Excel (lookups, pivot tables).

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Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, and opportunities for advancement.