Are you a highly motivated individual with an analytical mindset? Are you well-versed in common data transformation techniques? Do you enjoy working with data as well as working with customers?
FMX is seeking a meticulous, detail-oriented Customer Data Specialist to join our Customer Success team. In this role, you will successfully manage end-to-end customer data migration projects from multiple sources during implementation for our rapidly growing SaaS business.
Your Time Allocation
- 70%: Data migrations
- 20%: Customer meetings
- 10%: Administering product trainings
Responsibilities
- Act as a data migration subject matter expert on the Customer Success team.
- Complete end-to-end data migrations for FMX customers, including extracting source data from external software and transforming it to fit FMX's target data schema using tools like Excel, Power Query, AI, and others prior to upload.
- Be the go-to source for a customer's data questions and needs during implementation.
- Understand customer data needs and prioritize them accordingly.
- Attend customer-facing meetings with the Customer Success Implementation and Retention teams.
- Become an expert in FMX's core product and lead technical module-based trainings for customers.
- Adhere to project priority procedures and completion deadlines.
- Establish, maintain, and continuously increase client satisfaction through professional and courteous service.
- Work cross-functionally across Support, Implementation, and Retention teams.
- Seek continuous improvement in processes using emerging technologies, like AI tooling.
Requirements & Qualities
- A Bachelor’s degree from an accredited university.
- Advanced Microsoft Excel skills.
- Exceptional communication, attention to detail, time management, and organizational traits.
- An openness to learning new skills in data transformation technologies, including high AI fluency.
- Creativity in using intelligent automation tools to complete repetitive tasks.
- Ability to manage a high volume of projects and meet deadlines.
- Comfortable hosting customer-facing meetings.
- Self-motivation and ability to thrive in a fast-paced, competitive environment.
Tech Stack
- FMX
- Microsoft Excel
- Slack
- Zendesk
- Google Suite (Sheets, Slides, etc.)
- Claude
- Notion AI
Timezone overlap
UTC-8–-4
Benefits
Health, Dental, Vision, 401k, PTO, Home office, Internet, Equipment, Wellness, Commission, Bonus, Coworking
Open to
US
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