Technical Writer - Form3

About Form3

Form3 is revolutionising the world of payments with our cutting-edge technology and innovative cloud solutions.

The Role

You will play a key part in the Documentation team, making a tangible impact on Form3’s growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners.

With prior technical writing experience and basic coding ability, you will support our current Technical Writer in creating and maintaining both new and existing documentation. You’ll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly. The ideal candidate will be excited to lead projects using new AI tools for knowledge management.

Key Responsibilities

• API & Technical Documentation: Deliver and maintain accurate, clear API documentation for a range of payment services. Develop Product User Manuals, Technical Specifications, and Tutorials.
• AI & Knowledge Management: Lead knowledge management projects using AI tools to ensure documentation evolves alongside Form3’s products and services.
• Repository Maintenance: Maintain a centralized, organized repository, ensuring consistency and clarity across all technical documentation. Stay informed about industry trends to update content regularly.
• API Specs & Collections: Manage Postman collections and Swagger/OpenAPI specifications, ensuring endpoint definitions and request/response schemas stay synchronized with live documentation.
• Feedback & Collaboration: Gather feedback to continuously refine technical documentation. Work closely with Product, Engineering, and Customer Success teams while advocating for documentation best practices.

What We're Looking For

• 2+ years’ experience writing technical documentation, specifically for APIs, cloud-based software, or SaaS systems.
• Experienced in product documentation and content publishing.
• Proficient with documentation tools such as Markdown, Swagger, and Postman.
• Comfortable with AI prompting, Cursor, and using AI knowledge management tools.
• Familiarity with version control systems and developer platforms (Git, GitHub).
• Sound understanding of coding, APIs, and cloud-based architectures.
• Exceptional attention to detail with high-quality writing, proofreading, and editing skills.
• Fluency in written and spoken English (native level or equivalent).
• Strong communication skills with the ability to work collaboratively and autonomously.
• Experience managing stakeholders within remote, cross-functional teams.

The Team

You will join a small, highly collaborative team that prioritises knowledge sharing and takes pride in delivering high-quality work.

Interview Process

• Stage 1: Screening Call with Talent Team
• Stage 2: Interview with Hiring Manager
• Stage 3: Take-Home Task
• Stage 4: Interview with Team Member

Note: An additional interview stage may occasionally be added if required.

Hiring Locations & Onboarding

• Hiring Locations: Applications are accepted from candidates based in the UK.
• Onboarding: All new joiners start their first day in our office to collect equipment and meet team members before working remotely.

Diversity, Equity, Inclusion & Belonging (DEI&B)

Form3 hires talented people from diverse backgrounds and is committed to an inclusive work environment. We guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. If you require reasonable adjustments during the recruitment process, please reach out to careers@form3.tech.